Strategic Operations Director

Job Description

Job Description

We are seeking a Strategic Operations Director to serve as a trusted execution partner with our Chief Technology Officer. This role will help drive internal alignment, manage crossfunctional initiatives, and enable executive effectiveness across the Technology division. This role acts as an operational extension of the CTO, ensuring the seamless execution of divisional priorities, optimizing workflows, and providing clear visibility into ongoing projects and initiatives and the data behind them. The Strategic Operations Director collaborates closely with senior leaders, functional teams, and key stakeholders to keep the organization moving fast and focused.

Who we are:

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.

Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

This position is based out of our Lake Worth, FL office with anticipated travel up to 25%. We are unable to offer work sponsorship for this role.

Your impact:

• Strategic Input: Partner with the Chief Technology Officer to maintain and improve internal operating rhythms, processes, and systems that drive efficiency and execution based on a comprehensive understanding of the company, division and competitive landscape.
• o Strategic Development: Support data collection, reporting, and analysis efforts that inform divisional decision-making. Collaborate with stakeholders to surface key insights and contribute to performance tracking.
• Executive Reporting & Insights: Help prepare dashboards, summaries, and presentations that provide visibility into business performance, key metrics, and progress against divisional priorities
• Initiative Support & Project Coordination: Support the planning and execution of critical programs and initiatives. Help manage timelines, milestones, and stakeholder communications to keep work on track.
• Operational Oversight: Manages coordination of divisional meetings, leads project management and prioritization.
• People Initiatives: Collaborates with HR Business Partner to align messaging on key divisional initiatives.
• Process Improvement Assistance: Contribute to identifying inefficiencies and opportunities for improvement in internal workflows. Help document and implement enhancements to streamline operations.
• Tooling & Systems Collaboration: Work with internal teams to evaluate an

About you:

• Bachelor's degree in business management or related field

Collaboration: Excellent communication, negotiation, and relationship-building abilities.

Ability to make decisions & solve problems: Analytical mindset with proficiency in leveraging data to inform decision-making.

Resilience: Innovative and adaptable, with a passion for staying updated on industry trends. Accountability: Takes accountability and executes on deliverables in a timely manner.

• Drive Technology Strategy & Execution:
• Partner with the CTO and executive leadership to define and execute the company's long-term technology vision and roadmap.
• Align engineering, IT, data, and product initiatives with overall business strategy to ensure scalable and sustainable growth.
• Build and refine governance models, processes, and OKRs to track technology performance and organizational effectiveness.
• Anticipate challenges by acquiring data from multiple sources, making sense of complex or conflicting inputs, and implementing effective solutions.
• Incorporate diverse perspectives, industry benchmarks, and emerging trends to ensure forward-looking technology strategies.
• Drive Innovation & Operational Excellence:
• Analytical mindset with proficiency in leveraging data to inform decisionmaking.
• Innovative and adaptable, with a passion for staying updated on industry trends.
• Operationalize ideas within the business model. Display critical thinking when faced with a challenge by asking probing questions, looking for connections, and making data-driven decisions.
• Integrate experience, external analysis, and trends to think beyond traditional models, recognize opportunities, and find new and better ways of doing things.
• Foster a culture of experimentation and continuous improvement across technical teams.
• Integrate external analysis, best practices, and disruptive technologies to drive both incremental and transformational change.
• Establish and monitor key metrics for technology delivery, operational health, and innovation impact.
• Drive Cross-Functional Alignment & Collaboration:
• Ensure continuity between technology teams and business units, ensuring that initiatives are aligned and resourced appropriately.
• Develop structured workflows that enhance communication, collaboration, and accountability across engineering, product, and corporate functions.
• Identify and remove obstacles to execution by improving processes, resource allocation, and prioritization frameworks.
• Talent & Culture:
• Promote a strong culture of technical excellence, collaboration, and ethical leadership. o Uphold transparency and trust with stakeholders by fostering open communication and inclusive decision-making.
• Support leadership in attracting, retaining, and developing top technical talent, with a focus on diversity and future capabilities.
• Adopt a coaching and mentoring mindset, empowering teams through feedback, stretch opportunities, and thought partnership. o Encourage creativity, curiosity, and constructive questioning to fuel innovation and problem-solving.

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.