Front Office Administrator

Z Roofing & Waterproofing, Inc

Miami Gardens, FL 33014, USA

Published: 6/14/2022

Full Time

Job Description

Job Title: Front Office Admin / Secretary

Location: 7709 W 20th Ave, Hialeah FL 33014

Company: Z Roofing & Waterproofing, Inc

About Us:
Z Roofing & Waterproofing, Inc is a leading roofing construction company dedicated to providing top-quality roofing solutions to our clients in both commercial and residential market sectors. We pride ourselves on our commitment to excellence, customer satisfaction, and a safe working environment.

Job Summary:
We are seeking a highly organized and customer-focused Office Secretary to join our team. The ideal candidate will be responsible for managing front desk operations, providing exceptional customer service, scheduling appointments, and handling customer inquiries and complaints.

Key Responsibilities:

Front Desk Management: Greet and assist visitors, clients, and employees with a friendly and professional demeanor.
Customer Service: Answer phone calls, respond to emails, and address customer inquiries promptly and courteously.
Appointment Scheduling: Coordinate and schedule appointments for new customers and the sales team, ensuring efficient time management.
Complaint Resolution: Receive and resolve customer complaints, escalating issues to the appropriate department when necessary.
Administrative Support: Perform general office duties such as filing, data entry, and maintaining office supplies. Managing & replying to customer email correspondences. Assisting sales department in providing customers with updated price information, and all other required documents.
Staff Support: Scheduling events with vendors and customers. Scheduling office holidays / birthday celebrations
Communication: Liaise with various departments to ensure smooth operations and effective communication.
Record Keeping: Maintain accurate records of customer interactions, appointments, and other relevant information.
Human Resources Assistant: Assist in human resources tasks as requested. (ie. Scheduling candidate interviews, Document filing, Sub-contractor on boarding)

Qualifications:

Proven experience as an office secretary, administrative assistant, or in a similar role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to handle sensitive information with confidentiality.
Customer service-oriented with a problem-solving attitude.

Company DescriptionFounded in 1998, Z Roofing & Waterproofing, Inc. has been a trusted name in the commercial, residential, and industrial roofing industry for over 30 years. Based in South Florida, the company is renowned for its commitment to quality, integrity, and customer satisfaction.

Z Roofing & Waterproofing specializes in a wide range of services, including roof installations, repairs, inspections, and waterproofing solutions. Our company has successfully installed, repaired, or replaced over 100,000 roofs, earning a strong reputation for excellence and reliability. Our team of certified specialists combines extensive experience with the latest technological advancements to deliver top-notch roofing and waterproofing services.

The company's mission is to provide the highest quality products and services to both residential and commercial clients, while maintaining an amazing work environment.
Z Roofing & Waterproofing is fully licensed and insured, offering warranties of up to 20 years to ensure complete peace of mind for their customers.

Z Roofing & Waterproofing takes pride in treating their team and customers like family, striving to exceed expectations and build long-term relationships. Their core values of results, accountability, integrity, respect, and excellence drive their commitment to delivering the best roofing and waterproofing solutions in the industry.

Company Description

Founded in 1998, Z Roofing & Waterproofing, Inc. has been a trusted name in the commercial, residential, and industrial roofing industry for over 30 years. Based in South Florida, the company is renowned for its commitment to quality, integrity, and customer satisfaction.\r\n\r\nZ Roofing & Waterproofing specializes in a wide range of services, including roof installations, repairs, inspections, and waterproofing solutions. Our company has successfully installed, repaired, or replaced over 100,000 roofs, earning a strong reputation for excellence and reliability. Our team of certified specialists combines extensive experience with the latest technological advancements to deliver top-notch roofing and waterproofing services.\r\n\r\nThe company's mission is to provide the highest quality products and services to both residential and commercial clients, while maintaining an amazing work environment. \r\nZ Roofing & Waterproofing is fully licensed and insured, offering warranties of up to 20 years to ensure complete peace of mind for their customers.\r\n\r\nZ Roofing & Waterproofing takes pride in treating their team and customers like family, striving to exceed expectations and build long-term relationships. Their core values of results, accountability, integrity, respect, and excellence drive their commitment to delivering the best roofing and waterproofing solutions in the industry.