Job Description
Job Description
Job Title: Communications Agent
Location: Miami, FL
Job Type: Full-time
About Us:
As a Communications Agent, you will play a vital role in our organization by serving as a key point of contact between the company and its clients. Your main responsibility will be to facilitate clear and effective communication, ensuring that inquiries and concerns are addressed promptly and professionally. You will work in a fast-paced environment, collaborating with various departments to provide accurate information and support to clients.
Key Responsibilities:
- Serve as the primary point of contact for clients and address their inquiries.
- Handle communication via phone, email, and social media promptly and professionally.
- Collaborate with internal departments to gather accurate information for clients.
- Monitor and respond to client feedback through various channels.
- Develop and maintain communication materials and resources for client support.
- Assist in resolving client issues by identifying solutions and following up as needed.
Requirements:
- Proven experience in a communications role or customer service environment.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a busy environment.
- Proficiency in using communication tools and platforms, including social media.
- A professional and empathetic demeanor when interacting with clients.