Job Description
Job DescriptionDescription:
JOIN OUR Schumacher Family
Schumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few.
Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do. We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees.
The Client Care Center Service Coordinator responds to customer inquiries and ensures that the dealership actualizes its maximum profit potential.
ESSENTIAL JOB RESPONSIBILITIES
- Handle incoming calls to the Service Drive: answering client questions, making appointments, taking messages for Service Advisor, coordinating with Client Care Center Schedulers
- Handle outbound calls: reminding clients of upcoming appointments, relaying Service Advisor messages
- Greeting clients when entering the service area with a friendly, professional attitude, answering any questions, directing them to the appropriate Service Advisor or location.
- Assist Service Advisors on follow up calls to clients on status of their vehicles: notifying when vehicle is / will be ready for pick up.
- Become active participant in skills and knowledge enhancement with a growth mindset: by attending Schumacher University, brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
- Walking short distances repeatedly throughout the day to assist clients, Service Advisors, and visitors.
- Other duties as assigned by Management.
Why Choose Us? Here's just a few to mention…….
- Brand Icon Company in business for over “52 years."
- Comprehensive Health Benefits Program to include - Low rates for high and low deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance
- Free Basic Life Insurance
- Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
- Employee Assistance Program (Consulting Services, Work/Life Balance Support)
- 401K Savings and Retirement plan with company match
- Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
- Family Fund, a company contribution to support employees with medical hardships
- Degrees at Work Program; earn your Bachelor’s or Master’s degree along with books for FREE at our Delray location
- Discounts to our employees on vehicles, service, and parts
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
If you are looking to make a difference and want to join a family company that appreciates and cares for its employees by rewarding hard work and commitment, Schumacher is the place.
Requirements: