Job Description
Job DescriptionDescription:
This position is responsible for answering, screening and directing incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and courteously to basic inquiries, registers and posts notes in client records, maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in client records, scheduling and confirming follow up appointments. This position is also responsible for following up on unresolved customer and client inquiries, performing simple maintenance, contacting emergency personnel when necessary, and scheduling and confirming initial and follow-up appointments, as necessary.
Requirements:
Qualifications:
- 2+ customer service experience
- Dental Knowledge or Dental Assisting background
- Answer telephones. telephone management systems
- Assemble and organize numerical data
- Clinical documentation
- Communicate with others to gather information
- Gather data / Input data
- Maintain filing systems
- Read handwritten text
- Schedule appointments
- Understand and apply policies and procedures
- Use database and/or word processing software
- Use electronic communications software