Charter Sales Specialist

Tropic Ocean Airways

Fort Lauderdale, FL, USA

Published: 6/14/2022

Full Time

TROPIC OCEAN AIRWAYS LLC

CHARTER SALES SPECIALIST

Directly Reports to: Director of Partnerships

A Day in the Life:

Building your list of potential customers by researching our CRM, social media, and trade press etc
Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to Tropic Ocean customers
Building relationships with Brokers to generate new business
Maintaining relationships and follow up with customers (virtually and in-person) to ensure guest retention
Working to sales target meeting financial objectives
Demonstrating expert understanding of the aircraft, our destinations and chartering process
Managing charter bookings from enquiry to completion
Responding to inbound calls and RFP’s within a timely matter
Presenting bespoke quotes to customers demonstrating good commercial acumen
Imputing accurate deal information on each customer and deal to ensure correct reporting   
Working alongside business development to identify gaps in specific markets or key destinations

Key Responsibilities: 

Drive Revenue

Develop and execute individual strategic short and long-term sales goals in coordination with company sales objectives to generate new clients, retain existing clients and increase overall charter revenue
Participate in and contribute feedback to management to create charter sales opportunities and increase brand awareness and credibility
Initiate and develop new relationships with charter prospects and increase Lifetime Value of existing customer base
Meet with customers face-to-face to enhance relationship, build rapport and seek referrals
Conduct market research and build a solid pipeline of potential clients to contact
Attend networking events and spread brand awareness to the local market
Work with business/partner development to identify challenges that our products can solve

Sales Process

Follow-up on all charter quotations and document current quote status in company database
Input and maintain accurate deal information and customer preferences in company database to ensure a customized and consistent charter service delivery product and enhanced client experience
Be proactive in identifying charter issues and proposing realistic solutions
Respond to RFPs in a timely and professional fashion
Work with partners to identify challenges that our products can solve 
Provide charter service delivery oversight for trip planning and scheduling, flight following, service delivery issue resolution, billing, ongoing customer management

What We Look For: