Job Description
Job DescriptionJob Description: disl Project & Account Manager
Company: disl
Position Type: Full-Time
Industry: Behavioral Health Care & Substance Use Disorder Treatment Answering Services
Position Overview
disl is seeking a highly organized and detail-oriented Project & Account Manager to join our team. This dual-function role is essential to keeping our leadership team on track while ensuring exceptional client service. The ideal candidate will excel at project management, possess strong communication skills, and thrive in a dynamic behavioral health care environment .
Key Responsibilities
Administrative & Project Management (50%)
-
Project Coordination: Manage and track all team deliverables, ensuring projects stay on schedule and within scope
-
Calendar Management: Coordinate and schedule meetings for the leadership team, optimizing time and preventing conflicts
-
Priority Management: Create and maintain weekly/daily priority action item lists for all team members
-
Meeting Facilitation: Set agendas, take minutes, and follow up on action items from leadership meetings
-
Task Organization: Keep leadership team organized and accountable to deadlines and commitments
-
Administrative Support: Provide general administrative assistance including document preparation, correspondence, and filing
Account Management (50%)
-
Client Relations: Serve as the primary point of contact for all onboarded clients, ensuring timely and compassionate communication
-
Issue Resolution: Address client inquiries and concerns within your scope of responsibility
-
Escalation Management: Identify issues requiring specialized attention and escalate to appropriate team members promptly
-
Client Coordination: Maintain regular communication with clients to ensure satisfaction and retention
-
Documentation: Track all client interactions and maintain accurate records in compliance with HIPAA regulations
Required Qualifications
-
Education: Associate's or Bachelor's degree in Business Administration, Healthcare Administration, or related field preferred
-
SCRUM Experience
-
Experience: Minimum 2-3 years in administrative or office management role; healthcare or behavioral health experience strongly preferred
-
Technical Skills: Proficiency in Microsoft Office Suite, calendar management tools, and CRM systems
-
Organization: Exceptional organizational and time management skills with ability to manage multiple priorities
-
Communication: Outstanding written and verbal communication skills with professional demeanor
-
Attention to Detail: Meticulous accuracy in documentation and follow-through
Preferred Qualifications
-
Prior experience in behavioral health care, substance use disorder treatment, or healthcare administration
-
Familiarity with HIPAA compliance and confidentiality requirements
-
Experience with project management tools and methodologies
-
Account management or customer service background
Key Competencies
-
Proactive Problem-Solving: Anticipate needs and address issues before they escalate
-
Multitasking: Ability to balance administrative duties with client-facing responsibilities
-
Professionalism: Maintain composure and professionalism in a fast-paced environment
-
Team Collaboration: Work effectively with leadership and clinical teams
-
Client-Centered Approach: Commitment to providing compassionate, high-quality service
What We Offer
-
Opportunity to make a meaningful impact in behavioral health care and substance use disorder treatment
-
Collaborative and supportive work environment
-
Professional development opportunities
-
Competitive compensation and benefits package
Schedule: Full time M-F
Location: In person, Delray Beach, FL
Salary Range: $80k-$120k
To Apply: Please submit your resume and cover letter detailing your relevant experience and why you're interested in joining disl.
disl is an equal opportunity employer committed to diversity and inclusion in the workplace.