Job Description
Job DescriptionDescription:
Join a team that puts people first—our clients, our colleagues, and you.
This is a full time, fully remote role. Applicants must reside in FL, GA, IL, KY, MI, NC or VA.
We're looking for a Collections Specialist who is passionate about delivering exceptional service while ensuring billing accuracy and timely payment resolution. In this role, you’ll serve as a trusted partner to clients, helping support their financial journey from onboarding through invoicing and collections. The Collections Specialist will utilize a dialer to contact clients and collect and process outstanding payments.
About the Role
As a Collections Specialist (also referred to as a Client Loyalty Specialist), you’ll manage the full billing process—from initial client setup to ongoing payment follow-through. You’ll communicate with clients, resolve questions, research account issues, and coordinate internally to ensure accurate records and positive client experiences. Your work will directly support our client-focused culture and the financial stability of the organization.
Requirements:
What You’ll Do
- Respond promptly and professionally to client and field inquiries, ensuring a positive experience.
- Research Accounts Receivable items and complete documentation to clear outstanding balances.
- Ensure compliance with company billing policies, system standards, and protocols.
- Monitor accounts to identify overdue payments and take action to resolve them.
- Contact clients (debtors) to arrange payoff of outstanding obligations.
- Notify Accounting of potential invoice write-offs so proper accruals can be recorded.
What You Bring
- High School Diploma or GED required
- 3+ years of experience in billing, collections, cash application, A/R research, or related fields; project billing experience preferred.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office (Outlook, Excel, Word).
- High attention to detail, accuracy, and follow-through.
- Ability to manage multiple priorities in a fast paced, deadline-driven environment.
- Strong analytical and problem solving skills.
- Professional and positive interpersonal skills.