Job Description
Job DescriptionCustomer Service Representative
Miami, Florida | Competitive Pay + Benefits | Full-Time
About Us:
At WEC, we’re passionate about delivering exceptional experiences to our customers. We’re a growing company where your contributions make a real impact.
The Opportunity:
We’re looking for a friendly, motivated Customer Service Representative to join our team. You’ll be the voice of our company—helping customers, solving problems, and ensuring every interaction leaves them smiling.
What You’ll Do:
- Answer customer inquiries via phone, email, and chat in a timely, professional manner
- Provide accurate product/service information and troubleshoot basic issues
- Process orders, returns, and account updates
- Escalate complex issues to the appropriate department when necessary
- Maintain detailed and accurate records of customer interactions
- Collaborate with team members to improve the overall customer experience
What We’re Looking For:
- Previous customer service experience preferred but not required
- Excellent communication and problem-solving skills
- Ability to stay calm under pressure and manage multiple tasks
- Strong attention to detail and a positive, team-oriented attitude
- Basic computer proficiency
Why You’ll Love Working Here:
- Competitive hourly pay plus performance bonuses
- Health, dental, and vision benefits (after 30 days)
- Paid training and ongoing development opportunities
- Friendly, supportive team environment
- Opportunities for growth within the company
How to Apply:
Click “Apply Now” to submit your application. We can’t wait to meet you!