Job Description
Key Responsibilities:
- Application Review & Risk Assessment
- Conduct thorough analysis of merchant applications, including financial statements, processing history, and KYC documentation.
- Verify business legitimacy through entity formation documents, EIN verification, and ownership structure validation.
- Evaluate creditworthiness, processing behavior, and potential exposure risk for both credit card and ACH transactions.
- Flag and escalate high-risk or unusual business models to the Director of CRU for deeper review.
- Maintain comprehensive documentation of underwriting decisions, ensuring compliance with internal policies and regulatory standards.
- Client Communication & Guidance
- Interact with merchants to gather missing information, clarify discrepancies, or provide feedback on required improvements.
- Respond promptly and professionally to application-related inquiries and proactively guide applicants through the process.
- Educate merchants on underwriting expectations and provide tailored advice on best practices for application success.
- Internal Collaboration
- Partner with Compliance and Risk Analysts to support deeper risk investigations or chargeback-related assessments.
- Collaborate with CRU leadership to refine risk models, underwriting criteria, and approval matrices.
- Mentor and support junior team members by reviewing applications, offering feedback, and leading knowledge-sharing sessions.
We’d love to hear from you if you:
- Have 2–5 years of experience in KYC/KYB, compliance, onboarding, or underwriting within a payments, fintech, or financial services organization
- Are well-versed in identity verification protocols, including the review of business formation documents, beneficial ownership, and government-issued identification
- Have working knowledge of AML/BSA regulatory frameworks, sanctions screening (OFAC), and customer due diligence (CDD/EDD) requirements
- Are confident reviewing business models and legal structures, and can validate entity legitimacy and expected transaction behavior
- Are detail-oriented and understand the importance of regulatory adherence across onboarding and ongoing monitoring
- Are comfortable communicating with clients to collect and validate sensitive documentation, while maintaining a high degree of professionalism and care
- Thrive in a collaborative, fast-paced environment and bring a mindset of continuous improvement to workflows, tools, and procedures
- Bonus: Experience with compliance tools such as Alloy, Middesk, ComplyAdvantage, or similar vendor platforms