Job Description
Job Description
We are looking for a friendly, detail-focused, and polished Client Relations Specialist to represent our boutique. You will deliver outstanding virtual support to both new and existing clients, handling scheduling and consultation arrangements. The perfect candidate is confident, well-organized, and enthusiastic about health, wellness, and customer service.
Responsibilities
* Serve as the primary virtual liaison for client inquiries via phone, text, email, and social media DMs
* Manage appointment scheduling, confirmations, rescheduling, and follow-ups using spa management software
* Educate potential and existing clients about our services, treatments, pricing, and skincare products
* Guide clients through pre-visit and post-treatment protocols to ensure satisfaction and compliance
* Maintain accurate client records and documentation in compliance with HIPAA and boutique policies
* Respond to client feedback and resolve concerns with empathy and professionalism
* Support promotional campaigns and special offers by communicating with clients and booking related appointments
* Collaborate with the in-house team to ensure continuity of care and a seamless client experience
* Assist in nurturing long-term client relationships and retention through consistent communication
Qualifications
* 2+ years of experience in client services, preferably in a medical spa, or healthcare setting
* Excellent interpersonal and communication skills—both verbal and written
* High level of professionalism, discretion, and emotional intelligence
* Proficient with scheduling software, CRM platforms, and office tools (e.g., EMR systems, POS software)
* Passion for wellness, aesthetics, and client care
* Ability to multitask in a fast-paced, client-focused environment
* Flexible availability, including evenings and occasional weekends
Compensation details: 25-30 Hourly Wage
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