Job Description
Job Description
NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Business Development Administrator to join our team.
The ideal candidate for this position will be initiative-taking and responsible for assisting in a variety of duties, including managing account inquiries, serve as a central point of coordination between Sales, Credit, Customer Service, IT, and other internal teams to ensure new account requests are properly vetted, approved, documented, and communicated.
Who is NPW?
NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
Primary Duties and Responsibilities:
- Serve as the primary point of contact for all incoming account inquiries and applications.
- Guide prospective customers through the full application process, from initial inquiry to final approval or decline, with a focus on creating a positive customer experience.
- Coordinate with internal departments (Sales, Credit, Customer Service, IT, Marketing, etc.) to ensure all required reviews, approvals, and setup steps are completed.
- Proactively follow up to keep applications moving and customers informed.
- Track each inquiry and application through its lifecycle, ensuring timely communication and resolution.
- Maintain accurate documentation and records for all account requests.
- Develop and maintain reporting on application volume, approval rates, timelines, and outcomes.
- Support the product changeover process by tracking new changeover requests as they are received.
- Coordinate with vendors, salespeople, category managers, and other stakeholders to monitor progress and status.
- Maintain clear documentation showing where each changeover is in the process.
- Follow up as needed to ensure changeovers move forward efficiently.
- Develop reporting to measure the effectiveness and outcomes of changeover initiatives.
- Provide administrative and reporting support to the Business Development team as needed.
- Assist with special projects related to growth initiatives, customer experience, or process improvement.
- Perform other duties as assigned to support company objectives.
Required Skills & Qualifications:
- Strong customer service and sales mindset, with the ability to build rapport and trust.
- Excellent organizational skills with the ability to manage multiple requests simultaneously.
- Strong written and verbal communication skills.
- Ability to work cross-functionally with multiple departments.
- High attention to detail and strong follow-through.
- Comfortable creating and maintaining reports, trackers, and documentation.
- Proficient in Microsoft Outlook and related tools, including email, calendar, Excel, and Teams.
- Ability to handle sensitive or confidential information professionally.
- Experience in customer onboarding, sales support, account management, or business operations.
- Familiarity with CRM systems, workflow tracking, or reporting tools.
- Automotive, aftermarket, or distribution industry experience is a plus but not required.
Physical Requirements:
- Occasionally lift and/or move up to twenty (20) pounds unassisted.
- Occasionally lift and/or move up to fifty (50) pounds unassisted.
- Regularly required to read, talk, listen, sit, and stand.
- Occasionally required to walk, bend at waist and knees, use hands and reach with arms.
Team Benefits:
- Paid Time Off
- Health Benefits
- Employee Purchase Program
- Weekly pay
- 401K
- Advancement Opportunities
If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!
We are a drug-free workplace.
NPW is proud to be an E-Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States.
Qualified applicants must successfully pass a pre-employment drug screening.