Office Manager - I.T. Service Dispatch

Job Description

Job Description

Office Manager - I.T. Service Dispatch

QuestingHound Technology Partners provides professional Managed IT (Information Technology) consulting and high-quality support to small and mid-sized businesses. We specialize in delivering proactive IT support and services to companies with friendly, knowledgeable techs who will put you at ease and resolve your IT problems quickly and efficiently.

Purpose:We are looking for an Office Manager – Service Dispatcher to join our team and ensure the smooth running of our office. You will be responsible for coordinating office activities, service dispatch, incoming phone calls, invoicing, accounts receivable, accounts payable, office supplies, inventory, hardware ordering, and tracking.

Major Tasks, Responsibilities & Key Accountabilities:

• Serve as the point of contact for office-related matters, such as maintenance, mailing, supplies, and equipment.
• Assist with Service Dispatch role:
  • Answering Helpdesk Calls
  • Documenting client requests.
  • Scheduling Service Tickets to the appropriate resource.
  • Respond to end-user requests.
  • Help to coordinate tickets with outside vendors
• Answering all incoming phone calls.
• Accounting functions from QuickBooks
  • A/R and A/P
  • Invoicing
  • Preparing Reports
• Maintain office supplies and inventory.
• Documentation of processes
• Organize office operations and procedures.
• Provide general support to visitors, clients and handle customer inquiries.
• Plan and organize office events, such as parties, lunches, celebrations, and conferences.
• Other duties and responsibilities as required.

Requirements:

· Strong organizational, communication, and interpersonal skills.

· Ability to multitask, prioritize, and work under pressure.

· Attention to detail and problem-solving skills.

· Good typing skills

· Proven experience as an Office Manager, Administrative Manager, or similar role.

· Excellent knowledge of Microsoft Applications, QuickBooks, and generally strong computer skills.

· Experience in the MSP business or a technology-related company.

Additional Requirements:

• Must pass comprehensive background checks and drug screenings.
• Must have a valid driver’s license.
• The job is onsite at the Deerfield Beach, FL, location. Hours M-F - 8:30-am to 5-pm

Company DescriptionWhy QuestingHound?

• Named U.S. Top 500 Managed Service Provider

• Do you want to be exposed to different environments?

• Do you want to work in an environment where management wants you to succeed, and will invest in your success?

• Do you want to work in a diverse environment where no two days are the same?

• Do you have a passion for technology and customer service?

• Do you enjoy teaching and mentoring others?

• Health benefits included.

• Full on the job training & support.

• Weekly Company Paid Lunch.

• Fun working environment and culture.

If you answered yes to the questions above, we welcome you to apply for the Office Manager - I.T. Service Dispatch

Company Description

Why QuestingHound?\r\n\r\n• Named U.S. Top 500 Managed Service Provider \r\n\r\n• Do you want to be exposed to different environments?\r\n\r\n• Do you want to work in an environment where management wants you to succeed, and will invest in your success?\r\n\r\n• Do you want to work in a diverse environment where no two days are the same?\r\n\r\n• Do you have a passion for technology and customer service?\r\n\r\n• Do you enjoy teaching and mentoring others?\r\n\r\n• Health benefits included.\r\n\r\n• Full on the job training & support.\r\n\r\n• Weekly Company Paid Lunch.\r\n\r\n• Fun working environment and culture.\r\n\r\nIf you answered yes to the questions above, we welcome you to apply for the Office Manager - I.T. Service Dispatch