Job Description
Are you an experienced Operations Specialist to can excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Operations Specialist to work at their company in Hialeah, FL.
Position Summary: First point of contact for inquiries received in the Latam (Brazil) Client Servicing department from high-revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analysing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Qualifications:
- Fluent English and Portuguese - Spanish a Plus
- Microsoft Office
- Strong attention to detail
Preferred:
- 1-2 years Banking/Financial industry experience.
- 1 year of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- Collaborating
- Quality Assurance
- Problem Solving
- Multitasking (i.e., the ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word