Server

Job Description

Job Description

The Server is responsible for ensuring that every guest that dines with The Cake Bake Shop has “a magical and one of a kind experience” that will keep them coming back again and again. Servers must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room.

Server Responsibilities:

• Take food and drink orders from customers accurately and with a positive attitude.

• Write patrons' food orders on order slips, and properly enter them into the POS for transmission to the kitchen.

• Engage with customers in a friendly and professional manner, including the use of formal language and “on brand” word choice.

• Maintain a clean and polished look, ensuring that the uniform is not dirty or wrinkled.

• Knowledge of the food, beverage, and dessert menu, with the ability to make suggestions.

• Knowledge of allergens on the menu and ability to steer guests with food allergies toward safe dishes.

• Ensure tables are enjoying their meals and take action to anticipate or correct any problems.

• Keep management informed of any issues or potential problems.

• Collect payments from tables.

• Prepare checks that itemize and total meal costs and sales taxes.

• Deliver food to tables, within and outside of designated sections as needed.

• Help food preparation staff when necessary.

• Preparation and cleaning within server ally and all necessary tools and equipment therein.

• Adhere to all service standards outlined in the steps of service (greet, timing, glitter, offerings, celebrations, retail).

• Perform other duties as assigned by leadership to support the overall success of the team and organization.

Server Requirements:

• Experience providing excellent customer service in a fast-paced environment.

  • Previous experience in fine dining strongly preferred.

• Liquor License

• A positive attitude and ability to work well under pressure with all other staff.

• Able to perform high-quality work while unsupervised.

• Able to handle money accurately and operate a point-of-sale system.

• Ability to work in a fast-paced work environment and deliver orders in a timely manner.