Job Description
Job Description
Join Walker Property Services, LLC, where you'll play a pivotal role as a Dispatch Coordinator, ensuring seamless facility maintenance for our valued clients. Your mission is to expertly manage inbound maintenance requests, dispatch the best-fit vendors or internal crews, and see each task through to completion with unwavering quality. You'll serve as a vital quality control checkpoint, from the initial call to the final follow-up, ensuring our service excellence shines through every interaction.
At Walker Property Services, we believe in rewarding dedication and skill. We offer competitive pay, performance bonuses, and benefits like health insurance and 401(k) matching. You'll also enjoy paid vacation and holidays, plus the chance to earn referral bonuses. We are committed to innovation and nurturing your professional growth within our dynamic, supportive team. Ready to make a difference? Join us in delivering exceptional service to our Fortune 500 clients.
Compensation:
$15 - $18 hourly
Responsibilities:
- Answer incoming calls and emails from clients reporting facility issues
- Create work orders with a high level of accuracy and urgency
- Dispatch the appropriate technician or vendor based on trade, availability, and geography
- Monitor progress, troubleshoot delays, and escalate issues when needed
- Maintain regular contact with clients and vendors to ensure clear communication
- Confirm resolution and satisfaction before closing out any job
- Document quality concerns and assist with continuous service improvement efforts
- Participate in team huddles, process improvement discussions, and quality reviews
- Project Management from inception to job completion
Qualifications:
- Prior experience in customer service, dispatch, or administrative coordination preferred
- Strong attention to detail and organizational skills
- Comfort working with standard computer systems (CRM, email, dispatch software)
- Analytical problem solver — able to think ahead and prevent issues
- A strong sense of responsibility, teamwork, and pride in doing careful work
- Familiarity with general contracting or trade terminology (plumbing, electrical, etc.)
- Prior roles where you handled client follow-ups or customer issue resolution
About Company
Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.