Job Description
Job Description
Job Summary:
Insight Global is searching for an Office Manager to supports the Senior Vice President of Sales and the Sales Operations team by owning day to day office coordination, marketing collateral production, MLS and website updates, CRM data integrity, and training logistics. This role is a hub position that ensures sales centers, communities, and customer facing digital assets stay accurate, compliant, and on brand. You’ll coordinate reports, meetings, travel, and special projects while maintaining a high standard of professionalism, urgency, and customer focus.
Key Responsibilities:
• Update/manage company websites and MLS listings; ensure accuracy and timeliness of content.
• Order photography/video for listings; publish and maintain assets across platforms.
• Create community handouts (HOA docs, pricing sheets, sales policies/procedures, grand opening materials).
• Prepare marketing/training materials (manuals, agendas, slide decks, quick reference guides).
• Keep sales forms accessible and current for sales centers; manage version control.
• Field BBB inquiries and route to appropriate teams; document resolutions.
• Compile information and process applications for memberships (e.g., HOA, builder associations).
• Arrange and schedule secret shopping of sales staff; track insights and follow ups.
• Code invoices/expenses for the Sales Department; support month end rollups.
• Assist the SVP of Sales with travel/hotel/training/seminar arrangements, special reports, filing, scanning, and ad hoc projects.
• Schedule training meetings for sales teams; track attendance/completion.
• Prepare weekly reports for sales meetings; maintain KPI dashboards as needed.
• Maintain users in customer software; ensure role/permission hygiene.
• Execute price changes in CRM/Web/MLS; audit downstream data for consistency.
• Load/publish community plat maps and related assets.
• Assist with hiring/onboarding logistics; add new hires to systems; set up credentials.
Requirements:
• Strong interpersonal and communication skills (written and verbal).
• Strong organizational skills and attention to detail.
• Team player who is effective independently and can prioritize under time pressure.
• High urgency and ownership; proactive issue spotting and solution proposals.
• Solid understanding of sales, marketing, and customer service in a consumer environment.
• Excellent analytical, creative thinking, leadership, problem solving, and project/time management skills.
• Ability to manage multiple priorities with limited supervision.
• Ability to read/interpret sales reports and present concise summaries.
• Ability to learn and use CRM/customer service and company specific software.
• Microsoft Office proficiency (Word, Excel, Outlook, PowerPoint, Teams).
• Professional presence and commitment to integrity, company values, customer focus, and established policies/procedures.
Other:
• Experience: 3–5 years in office management, sales operations support, or marketing operations (homebuilding, real estate, or consumer-facing multi site environments preferred).
• Technical Skills: Proficiency in Microsoft Office (Word, excel, outlook, power point, teams).
• Work location: On site in 4807 PGA Blvd, Palm Beach Gardens, FL 33418; occasional local travel to communities/events.
• Work hours: Mon–Fri, 8 hour shifts; occasional early/late hours for launches or training weeks.
• Compliance: Standard background check and employment verification.
• EEO: Kolter Homes is an Equal Opportunity Employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
Nice to Have: Homebuilding, real estate, or consumer-facing multi site environments preferred.
Compensation: $50,000-$60,000/yr