Job Description
Job Description
Luxury Senior Living Communities
In Coral Gables, Kendall & Homestead
Is looking for
Director of Customer Service
for its
Palace Suites
Independent Living Community
11377 SW 84th Street Miami, FL 33173
The #1 Priority of this position is…
Responsible for Customer Service, administrative support and services for the families and residents of an Independent Living community. The goal is to achieve complete customer satisfaction by providing a sincere, tactful, diplomatic and humanistic approach to residents, families, visitors and by paying special attention to sensitive & emotional situations.
Essential Duties & Responsibilities
- Provide a safe, efficient, and caring environment which ensures the self-respect, personal dignity, rights and physical safety of each community guest, resident and families.
- Establishes a close relationship with the residents and their families and facilitates the adjustment process for each move-in.
- Communicates with each resident’s family or representative monthly.
- Prepares daily census and maintains an accurate record of available units.
- Ensures that resident documentation is complete upon move-in and responsible for overseeing that resident files are currently maintained in accordance with established policies and procedures.
- Receives all accounting inquiries pertaining to the residents billing statement.
- Coordinates the mailing of resident billing statements and follows up on past due accounts Daily.
- Supervises Receptionist, Concierge and Resident Relations Manager positions.
- Responsible for the Customer Service department’s budget.
- Provides backup for Sales tours and phone calls.
- Develops and maintains a good working relationship with inter-department personnel as well as other departments within the facility.
Qualifications
- Three (3) years of experience in Hospitality, Independent Living, Assisted Living Facility or similar setting.
- Experience in social services, customer service with older adult services a plus.
- College education preferred.
- Previous experience in making judgments and decisions.
- Computer literate with knowledge of Microsoft Office programs a must.
- Ability to speak, read & write in English with good comprehension. Spanish preferred.
- Basic math skills required.
The Ideal Candidate
- Polite, responsible, always on time, resourceful, organized, very accurate, thorough and detail-oriented.
- Flexible as to work schedule. Must be available to work on weekends, holidays and in emergencies.
- Must be able to work under pressure and multi-task.
- Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
- Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
- Exhibit an enthusiastic and friendly personality that has aptitude for working with a variety of people
#ZR
Company DescriptionSince 1980, The Palace Group has set the standard for Senior Living...
Welcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.
We founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.
Even with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.
Helen & Jacob Shaham
Founders & Owners
Company Description
Since 1980, The Palace Group has set the standard for Senior Living...\r\nWelcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.\r\n\r\nWe founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing & Rehabilitation, Home Health Services, Luxury Living for those 55 & Over, and a Continuing Care Retirement Community.\r\n\r\nEven with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents & families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.\r\n\r\nHelen & Jacob Shaham\r\nFounders & Owners