Job Description
Job DescriptionSalary:
About the Role
We are seeking an experienced and motivated Supervisor to lead one or more operational teams within our Default Operations department. This role is ideal for a hands-on leader who thrives in a fast-paced environment, values accuracy and compliance, and is committed to driving team performance.
The Supervisor oversees daily workflow, ensures adherence to client and regulatory standards, provides coaching and mentorship, and serves as the primary escalation point for operational issues. This position plays a key role in maintaining operational excellence and supporting continuous improvement across the department.
Key Responsibilities
- Oversees daily workflow and performance of assigned operational teams.
- Ensures accuracy, timeliness, and compliance with client, investor, and regulatory requirements.
- Conducts regular quality assurance reviews and provide actionable feedback to Team Leads and staff.
- Serves as the primary escalation point for team-level operational issues.
- Trains, mentors, and coaches team members on procedures, policies, and compliance standards.
- Implements departmental procedures, client directives, and process updates.
- Monitors KPIs, scorecards, and performance metrics; report results to the Manager.
- Assists with workload balancing, resource allocation, and scheduling.
- Supports hiring, onboarding, and performance management efforts.
- Participates in audits, client calls, and departmental meetings.
- Identifies and communicates opportunities for process improvement and workflow enhancements.
- Maintains accurate documentation and data entry across internal and client systems.
Qualifications
- 35 years of experience in foreclosure, bankruptcy, or creditorrights operations preferred.
- 13 years of supervisory experience in a legal, financial, or operations environment required.
- Proven ability to lead teams and manage priorities in a fast-paced setting.
- Strong understanding of quality assurance, client scorecards, and compliance standards.
- Experience monitoring performance metrics and providing coaching or corrective guidance.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to build strong relationships with staff, clients, and internal stakeholders.
- Highly organized, detail-oriented, and committed to operational excellence.
- Proficiency in Microsoft Office; familiarity with Perfect Practice or similar case management systems preferred.
Work Environment & Physical Requirements
- Primarily desk-based role with prolonged computer use.
- Ability to review documents on-screen and in print.
- Occasional lifting of up to 20 pounds.
Why Join Us
- Competitive compensation and benefits package
- Leadership opportunity within a respected foreclosure law firm
- Collaborative, supportive work environment focused on quality and compliance
- Exposure to multi-state title, foreclosure, and real estate litigation processes
- Commitment to innovation, automation, and process improvement