Job Description
Job DescriptionWe are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. This Contract to permanent position requires a detail-oriented individual who can effectively manage collections activities and maintain strong relationships with clients. The ideal candidate will bring expertise in business-to-business collections and a proactive approach to resolving payment issues while contributing to overall team success.
Responsibilities:
• Manage collection efforts for accounts in the assigned portfolio, ensuring timely payments to meet monthly and yearly collection goals.
• Document and log all collection calls and activities to facilitate efficient follow-up and coordination with other accounts receivable personnel.
• Provide accurate updates on aging reports to support weekly and month-end reporting processes.
• Communicate weekly credit hold updates to the Accounts Receivable Manager, ensuring customers are removed from credit hold as appropriate.
• Identify problematic accounts and escalate them to the Accounts Receivable Manager for potential involvement of external collection agencies, keeping the sales team informed as necessary.
• Reconcile and review accounts for potential write-offs or placement with third-party collection agencies.
• Respond promptly to customer emails and address inquiries in a courteous manner.
• Process internal and external requests submitted through ticketing systems.
• Handle mid-size accounts and top-tier customer accounts with diligence and integrity.
• Perform other related duties as assigned to support the accounts receivable function.• High school diploma required; associate degree preferred.
• Minimum of 5 years of experience in business-to-business collections and account reconciliation.
• Proficiency in NetSuite and Microsoft Excel and Word.
• Strong analytical skills to identify payment trends and take appropriate actions.
• Excellent problem-solving, negotiation, and communication skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to work with overtime as needed to meet deadlines.