Manager of Flight Dispatch

Job Description

Job DescriptionDescription:

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 747-400 and A-330 aircraft to accomplish its missions.

Job Title: Manager of Flight Dispatch

Location: Orlando, FL

Department: Operations

Reports To: Senior Director of SOC

FLSA Status: Exempt

Summary: The Manager of Flight Dispatch oversees a team of Aircraft Dispatchers that work around the clock running National’s global operation, safely, reliably, and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team connects the dots with our internal customers and ultimately, National’s customers. The Manager of Flight Dispatch oversees and facilitates the Aircraft Dispatch Program for National Airlines. The Manager of Flight Dispatch provides leadership, expertise, and guidance on aircraft dispatch and airspace complexities. Handles interaction, conducts, and attends briefings with internal stake holders and company vendors.

Essential Functions:

• Responsible for the direct supervision of persons exercising Operational Control in a Dispatch function.
• Responsible for coordinating with the training department to ensure personnel operating in the Dispatch function are trained, checked/tested, and qualified in their position in accordance with National Airlines’ approved manuals.
• Works with the Manager/Director of Training to prepare and maintain the Dispatcher Training Program
• Ensures proper staffing by planning appropriate coverage and providing dispatcher work schedules.
• Responsible for monitoring the day-to-day operations in the SOC and dispatch departments for the purposes of:
• Ensuring that there are sufficient tools (personnel, resources, etc.) for releasing and monitoring all flights.
• Ensuring that all SOC personnel under his/her supervision have sufficient tools and facilities to perform their job functions with the highest degree of safety.
• Notifying the Director of Operations and Senior Director, SOC, any time that it appears that sufficient facilities for releasing and monitoring all flights may not be available.
• Leads and serves a large and complex organization through coordination with multiple stakeholders, individual contributors, and frontline team members.
• Maintains communication with management and senior management. On a real time basis, make certain they are notified of and respond to any of their questions regarding operational problems such as accidents, major incidents, and/or newsworthy events.
• Coordinates with appropriate departments and MEDLINK regarding accidents, incidents, and/or injuries to crew members and/or passengers including National’s ERP.
• Coordinates security threats with concerned local/state/national agencies and departments within National Airlines
• Conducts and attends briefings with various entities to optimize airspace utilization, specialized equipment, and procedures to improve operational efficiencies and fuel consumption.
• Conducts and attends briefings with IATA and ICAO to advocate harmonized procedures across international boundaries.
• Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation.
• Establishes the Airline’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan.
• Ensures National remains in compliance with all governmental requirements, ex., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures.
• Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience.
• Demonstrates and cultivates collaborative relationships across all workgroups and teams.

Qualifications, Experience & Skills:

• FAA Aircraft Dispatcher’s License is required.
• ETOPS dispatching experience strongly preferred.
• Understanding of airline operations, understanding of air traffic control and traffic flow management, understanding of Federal Aviation Regulations/ICAO Requirements
• Ability to find opportunities and take action to build strategic relationships between one's area and other teams, departments, units, or organizations to help achieve business goals.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.
• College degree desired, preferably in Airline Operations or Flight Dispatch
• Previous experience in performing the duties and responsibilities Manager of Flight Dispatch.
• Computer literate
• Ability to respond quickly to change.
• Must be able to read, write, and speak English fluently.
• Must be a legally authorized to work in the United States and able to pass a 10-year Criminal History Records Check.

Physical Demands:

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.

• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting up to 10 pounds.

Work Environment:

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle environment

The work physical demands and environmental characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.

Requirements: