Franchise Engagement Manager

Job Description

Job DescriptionBenefits:

• Child Care Benefits
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Location: Deerfield Beach, FL (On-site)
Employment Type: Full-Time
Reports To: Senior Vice President, Center Development

Position Summary
The Franchise Engagement Manager guides franchisees through the new center development processfrom agreement execution to center opening. This role ensures franchisees are supported, informed, and set up for success by providing transparent updates, managing expectations, and coordinating communication across internal teams.

Key Responsibilities
Serve as the main contact for franchisees during development
Set and manage expectations on site development and construction timelines
Maintain franchisee engagement during long/uncertain periods
Coordinate updates across real estate, construction, and internal departments
Track progress, document milestones, and manage centralized tools
Collaborate with Operations, Marketing, Compliance, and Learning teams
Manage transition to Operations upon receiving Certificate of Occupancy (CO)
Liaise with third-party vendors as needed
Support development and maintenance of scalable systems/processes
Identify pipeline bottlenecks and collaborate on solutions
Contribute to special projects and process improvements

Qualifications
Bachelors degree in Business, Project Management, or related field
PMP certification preferred
5+ years in project management, franchise development, retail, or consumer services
Experience with franchise operations preferred
Strong client relationship and communication skills
Excellent written/verbal communication
Highly organized, detail-oriented, and dependable
Able to manage multiple projects independently
Skilled in delivering challenging updates with empathy and professionalism
Proficient in project tracking and internal communication tools

Core Competencies
Franchisee Relationship Management
Cross-Functional Coordination
Communication & Expectation Setting
Task & Time Management
Problem Solving & Adaptability
Emotional Intelligence & Professionalism
Strategic Planning
Internal Collaboration

What We Offer
Collaborative, mission-driven culture
Opportunity to support entrepreneurs and early childhood education
Competitive compensation and benefits
Professional growth in a growing organization

The Learning Experience is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.