Job Description
Job Description
The Ticket Agent is responsible for providing excellent customer service by assisting clients with ticket reservations, purchases, changes, and cancellations for travel, events, or other services. The role involves managing transactions, addressing customer inquiries, and ensuring a smooth and efficient ticketing process.
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Customer Service:
- Greet customers and assist them with their ticketing needs in a professional and friendly manner.
- Provide information about ticket prices, schedules, and availability.
- Address customer inquiries, concerns, and complaints, resolving issues promptly and effectively.
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Ticket Sales and Reservations:
- Process ticket sales and reservations accurately using computerized systems.
- Assist customers with choosing the best options for their needs, including seat selection, upgrades, and special requests.
- Handle cash, credit, and debit transactions.
- Skills:
- Strong interpersonal and communication skills. Fluent in English and Spanish required.
- Proficiency with computer systems and ticketing software.
- Ability to handle cash and process transactions accurately.
- Excellent problem-solving and organizational abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Company DescriptionGreyhound Bus Lines is a prominent American intercity bus company that has been providing long-distance travel services since 1914. Known for its extensive network across the United States, Greyhound connects major cities and towns, offering affordable and convenient transportation options for travelers.
FlixBus is a modern European intercity bus service that has rapidly expanded its presence since its founding in 2013. Known for its green buses and innovative approach, FlixBus offers budget-friendly travel options across Europe and the United States, with a focus on sustainability and customer convenience.
Company Description
Greyhound Bus Lines is a prominent American intercity bus company that has been providing long-distance travel services since 1914. Known for its extensive network across the United States, Greyhound connects major cities and towns, offering affordable and convenient transportation options for travelers.\r\n\r\nFlixBus is a modern European intercity bus service that has rapidly expanded its presence since its founding in 2013. Known for its green buses and innovative approach, FlixBus offers budget-friendly travel options across Europe and the United States, with a focus on sustainability and customer convenience.