Job Description
Job DescriptionJob Title: Customer Support Assistant
Location: Miami, FL
Job Type: Full-Time
Job Summary
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, helping to enhance their experience with our products and services. Our ideal candidate should possess a strong customer service mindset and be adept at problem-solving in fast-paced environments.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Assist customers with product selection and provide detailed information about services offered.
- Resolve customer complaints and issues in a professional and efficient manner.
- Maintain thorough knowledge of company products, services, and policies to assist effectively.
- Document customer interactions and feedback in the customer management system.
- Collaborate with the support team to streamline processes and improve customer satisfaction.
Qualifications
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Proven experience in a customer service role or similar position is preferred.
- Strong communication skills, both verbal and written, with excellent listening abilities.
- Ability to handle difficult or sensitive situations with professionalism and empathy.
- Familiarity with customer service software and tools is advantageous.
- Demonstrated problem-solving skills and proactive approach to finding solutions.