Job Description
Job Description
Job Description:
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Work hours: 7:45am - 4:15pm
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Responsible for delivering an exceptional client service experience while servicing clients with a full range of banking products and services.
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Interacts with clients in person, via telephone and email, responding to inquiries and providing information as requested.
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Responsible for executing and/or submitting various administrative and operational activities related to clients, banking products and services.
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Primary activities may include establishing and/or submitting requests for new accounts, closing accounts, account maintenance, money movements, as well as addressing client inquiries.
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Executes and/or submits client account servicing requests within appropriate time frames, including but not limited to submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues
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Handles paying and receiving activities, including cash transactions and daily balancing activities.
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Fully understands and adheres to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet
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Balance cash drawers, (i.e. Cash Vault, ECR, Coin Vault) according to procedures
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Develops a strong understanding of required steps involved with each request, communicating with relationship management and NCSS teams as appropriate to obtain necessary information to properly execute the requested activity
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Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management
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Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools and seeks to expand knowledge of the latest enhancements to partner and client technology and/or systems in order to maintain highest standards of servicing
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Assist with maintenance and servicing of Safe Deposit Boxes in offices where available
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Keeps informed of new or existing Wealth Management products, services and compliance requirements to respond to client questions and to assist in selling services which results in expanding the overall client relationship
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Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader / Manager
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Demonstrates a deep understanding of current operating procedures.
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Maintains a satisfactory audit record by achieving acceptable monthly and/or quarterly audits with no repeated risk issues
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Strong, quick proficiency in navigating across programs in an effective and efficient manner.
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Documentation of special assignments or projects.
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Suggested updates related to exceptions:
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Cash drawer differences are maintained within the limits outline in the Difference Policy and reported accordingly.
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Incur no more than $100/year (or $25/quarter) of unresolved cash differences
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Processing Errors with no client impact (includes resolved balancing differences):
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4 + errors within a 3 month period will result in corrective action
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Annual Rating: 0 = Exceptional; 1 - 5 = Meets; 6 + = Needs Improvement and will result in corrective action
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Processing Errors with negative client impact (includes resolved balancing differences):
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Annual Rating: 0 = Exceptional; 1 - 2 = Meets; 3= Needs Improvement and will result in corrective action
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CTR's and MIELS Exceptions:
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Annual rating: 0 = Exceptional; 1 - 2 = Meets; 3 + = Needs Improvement and will result in corrective action
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Business Development & Driving Performance
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Engage with Personal Banking Manager/Team Leader or appropriate business unit subject matter experts to explore potential opportunities for clients.
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Receipt of positive feedback from RM teams and Managers on collaboration of referral activities.
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Conduct yourself in a constructive, positive and approachable manner in support of team and business unit goals.
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Demonstrate consistent productivity, follow-through & sharp execution on activities related to goals and team contribution.
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Provide exceptional service to clients, COIs, vendors, partners and prospects in a professional and respectful manner with every interaction.
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Greet clients and visitors by making eye contact and using their name, when known. Phones are answered promptly using a professional tone.
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Seek advice and guidance from your manager, Partner Support Services or Regional Banking Administration, following the chain of command, when issues arise and it is uncertain whether a proposed course of action will adhere to the bank's procedures, and protocols as well as regulatory and compliance standards.
Qualifications:
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2-3 years of related experience
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Knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience is preferred
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Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests
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Ability to think critically and to work well independently and as part of a team
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Strong verbal and written communication skills
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.