Customer Service Representative Liaison
Job Description
Job DescriptionDescription:
Job Title: Customer Service Representative Liaison
Work type: On-site
About Us:
Hallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well-being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription.
Position Summary:
We are currently seeking a Customer Service Liaison to join our team and play a vital role in supporting our mission to advance pharmaceutical care. This position is key in ensuring that patients, prescribers, and caregivers receive the assistance and support they deserve in a timely manner, via email, throughout their healthcare journey.
BENEFITS & PERKS:
- Health, dental, and vision insurance
- Paid Time Off
- Paid Sick Time
- Mental Health Support through Employee Assistance Program (EAP)
- Paid Short-Term Disability
- Maternal and Paternal Leave
- Paid Bereavement Leave
- Paid Jury Duty
- Paid holidays
- Supportive, team-oriented work environment
- Opportunities for professional development and growth
MAIN RESPONSIBILITIES:
- Serve as the primary liaison for internal house accounts, ensuring accurate and timely communication.
- Address internal questions, concerns, and requests related to house account activities.
- Coordinate with internal teams to ensure requests, tasks, and follow-ups are completed promptly.
- Manage and update account details, notes, and documentation in internal systems or CRM platforms.
- Respond to customer service inquiries via email or Salesforce promptly and professionally.
- Provide regular status updates to clients, patients, and internal teams.
- Monitor and manage stopped orders daily, removing barriers to ensure timely processing.
- Prioritize VIP or time-sensitive orders to meet service expectations.
- Adhere to all company policies, procedures, and service protocols.
- Ensure compliance with HIPAA and all regulatory requirements.
- Investigate and resolve customer or internal issues with accurate documentation.
- Collaborate with pharmacists, pharmacy technicians, and cross-functional teams to resolve issues.
- Support process improvements to enhance communication and operational efficiency.
SKILLS AND ABILITIES:
- Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
- Strong multitasking, prioritization, and organizational skills in a fast-paced environment.
- High attention to detail and accuracy in documentation and case tracking.
- Strong problem-solving skills with a solution-oriented mindset.
- Ability to remain calm, professional, and empathetic under pressure.
- Tech-savvy; comfortable using Salesforce, medical software systems, and MS Office.
- Strong follow-up skills with the ability to track tasks and ensure timely completion.
- Positive and professional attitude with strong relationship-building abilities.
- Growth-oriented and eager to learn new skills and processes.
- Bilingual in Spanish (preferred but not required).
EDUCATION & EXPERIENCE:
- High school diploma or equivalent (required); additional certification in pharmacy or healthcare-related fields is a plus.
- Minimum of 2 years of prior experience in a customer service role, preferably in a healthcare or pharmacy setting.
- Familiarity with Salesforce, medical software systems, or prescription processing is a plus.
PHYSICAL REQUIREMENTS:
- Ability to remain seated for extended periods throughout assigned shifts.
- Prolonged periods of computer use and screen exposure.
What Sets Us Apart:
Join Hallandale Pharmacy as a valued member of our team and play a key role in supporting the executives who drive our mission forward. At Hallandale Pharmacy, we are a locally rooted organization dedicated to providing personalized, high-quality care to our patients and community.
We pride ourselves on fostering a collaborative and supportive work environment where every team member’s contributions matter. If you are looking for a purpose-driven role that offers professional growth, meaningful impact, and the opportunity to be part of a company committed to excellence in patient care, Hallandale Pharmacy is the place for you.
Requirements: