Job Description
Job Description
We seek a motivated and enterprising Account Manager – Promotional Products to join our dynamic team.
This individual will manage and oversee all aspects of production, purchasing, and execution of promotional products and apparel orders, ensuring an exceptional customer experience from start to finish.
You thrive in a fast-paced environment, leveraging your problem-solving, organizational, and communication skills to build and maintain strong relationships with clients and vendors. You bring expertise in the embellished apparel, premiums, and promotional products industry, paired with an eagerness to learn and develop within a supportive, team-oriented culture.
Benefits:
- 401(k) matching
- Cell phone reimbursement
- Dental Insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Bonus
Compensation:
$52,000 - $55,000 yearly
Responsibilities:
Client/Vendor Relationship Management:
- Build and maintain strong client relationships, encouraging repeat business and customer loyalty.
- Identify upselling opportunities during client interactions and promote additional services.
- Solve unique challenges creatively, leveraging production knowledge and industry research for efficient and cost-effective solutions.
- Act as the liaison between clients and vendors, ensuring quality, on-time delivery, and budget adherence.
- Oversee production timelines, communicate with vendors, and confirm delivery schedules to ensure timely deadlines are met.
- Cultivate relationships with domestic and global vendors through clear, timely communication to ensure smooth operations and adherence to quality standards.
Operational Excellence:
- Enter detailed job specifications and production-related data into the company’s proprietary CRM and order management system.
- Prepare proposals, issue purchase orders, verify invoices, resolve billing discrepancies, and ensure financial accountability for purchased items.
Qualifications:
- Minimum of 2 years of industry experience in apparel and promotional products.
- Strong project management skills, particularly in order entry and order management.
- Proficiency in creating purchase orders (POs) and sales orders using computer-based tools.
- Proficiency in Microsoft Office Suite (Oracle NetSuite added plus).
- Positive, helpful, and encouraging attitude.
- Exceptional multitasking and problem-solving abilities.
- Effective communication skills with a collaborative, team-oriented mindset.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and adapt to unexpected challenges.
- Must be authorized to work in the United States.
About Company
Integrity, ethics, execution, and a resilient passion for serving our valued clients and suppliers are in our DNA. We combine discipline, expertise, resources, and dedication to manage the full range of creative or production-related processes from start to finish.
Forover 25 years, our commitment to clients has driven our expansion and broadened the scope of our services, enabling us to facilitate every stage of the procurement process. We customize solutions tailored to each business, from creative conception to in-home delivery, both domestically and globally.
Our Core Values:
- Be the job. (Think it through from beginning to end)
- We care about how our actions affect others. (Respect & outcome)
- We make it happen.
- We give our word and keep our word.
- Treat it like you own it
- We are financially responsible
If you’re a passionate, hardworking individual ready to make an impact, we’d love to hear from you!
Please submit your resume and join us in delivering excellence to our valued clients.