Job Description
Job Description
Join Our Team - Make a Difference Every Day!
Are you a friendly, organized, and empathetic communicator who thrives on helping others? Do you speak both English and Spanish fluently? If so, we're looking for you! We are currently hiring a Bilingual Customer Service Representative to join our growing team. This is an exciting opportunity to work in a dynamic, supportive, and multicultural environment where your voice will make a difference every day.
Position Summary:
As a Bilingual Customer Service Representative, you'll serve as the first point of contact for our customers, providing world-class service in both English and Spanish. You'll help solve problems, answer inquiries, and ensure a positive customer experience through phone, email, and chat support.
Key Responsibilities:
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Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Spanish
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Resolve customer concerns effectively while maintaining a positive, empathetic, and professional attitude
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Maintain a deep understanding of our products and services to provide accurate information
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Document interactions and updates in the customer relationship management (CRM) system
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Escalate unresolved issues to the appropriate departments when necessary
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Meet or exceed performance metrics, including response time, satisfaction scores, and call resolution
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Contribute to a positive and team-oriented workplace culture
What We Offer:
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Competitive salary
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Comprehensive benefits package including health, dental, vision and life insurance
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Paid time off
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Opportunities for career growth and advancement
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A diverse, inclusive, and supportive team environment
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Paid training and continuous development opportunities
Work Schedule:
- Full-time
- Availability to work flexible hours, including some nights and weekends
Why Work With Us?
We believe in investing in people and fostering a culture where everyone feels respected and valued. Your bilingual skills will not only help bridge communication gaps but also strengthen relationships and create better customer experiences. We're proud of the work we do and the team we've built-and we can't wait to welcome you to it.