Hotel Accounting Clerk * Accounts Receivable

Job Description

Job Description

Job overview

Responsible for hotel invoicing and collections, working to reduce and maintain A/R ledger within limits specified by Assistant Controller and Controller while maximizing the cash flow.

Duties and responsibilities

Accounts Receivable:

• Maintain complete knowledge of computer systems and manual backup procedures.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette and reply to all customer requests in a timely and reasonable manner.
• Enforce Hotel's credit policy and monitor the in house over credit report and cash guests for adequate available credit.
• Assist reservations in planning and setup of different master and A/R accounts for conventions and groups
• Review A/R transfers daily.
• Review aging and follow up on delinquent accounts to minimize uncollectible balances and reduce the number of days revenue in the City Ledger.
• Report problematic accounts on a timely basis to the Assistant Controller, Controller, Director of Sales and General Manager to coordinate collection efforts and when necessary prepare write-off if deemed uncollectible.
• Attends all group resume and pre-convention meetings as needed and follow up that all deposits and payments are received as per contract, prior to arrival.
• Maintains and updates credit policy
• Ensure credit card accounts are reconciled monthly
• Gather tax exemption back-up for banquets and conferences
• Assist with other accounting duties as necessary
• Familiarity and adherence to all Real Hotels and Resorts policies and internal policies and processes related to Accounts Receivable.

Guest experience:

• Must be service oriented, handle guest request in a timely and respectful manner.

Accountability

• This position requires a great deal of responsibility, critical thinking, patience, confidence, organization, knowledge, character, and time management skills.

Qualifications and requirements

To qualify for this position, you must understand hotel operations and systems including Opera, Delphi, Micros and Microsoft office.