Job Description
Job Description
Job Title: Enablement Analyst
Department: Enablement
Reports To: Director, Enablement
Location: FL (Fort Lauderdale), GA (Greater Atlanta)
About Heathos
Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands — FirstEnroll, AdminOne, and SonicMarketing — works together to streamline operations and deliver a seamless insurance experience.
Role Summary
The Enablement Analyst is a hybrid strategic–operational role that combines enablement operations, VOC insights, analytics, and light marketing/communications to support agency and Account Manager readiness. This role connects data, product functionality, and enablement communication into a single, streamlined workstream. The Analyst translates business needs, client feedback, and system gaps into insights, product improvements, and clear messaging that drives adoption and reduces escalations.
Key Responsibilities
1. Pulse Product Ownership / Enablement Tools & Execution
- Own execution of the enablement tools roadmap
- Maintain structured intake process for VOC, Account Manager feedback, and agency escalations.
- Oversee adoption, usage, and agency behavior.
2. Insights, Analytics & Reporting
- Identify trends and the “Top 3 recurring issues” monthly; translate into solutions (internal/external customers)
- Provide data-driven insights for cross-functional planning and leadership decisions.
3. Voice of Customer (VOC) Synthesis
- Convert unstructured agency and Account Manager feedback into actionable requirements
- Surface themes, risks, sentiment, and friction points in executive-ready summaries
- Ensure VOC insights guide product and operational prioritization
4. Enablement Marketing & Communications (Light Marketing)
- Assist enablement director to build clear, concise enablement content:
- Account Manager toolkits
- Pulse updates
- Release notes
- Quick guides & “What’s New” content
- Align messaging to ensure clear communication on LMS, decks, playbooks, and agency communications
- Ensure consistent brand voice, clarity, and accessibility across enablement collateral
5. Cross-Functional Alignment & Governance
- Act as an important connective tissue within the organization
- Run cadence for roadmap reviews, defect/risk huddles, and VOC/insights rhythms
- Maintain governance around intake, prioritization, and delivery accuracy
Qualifications
Required:
- 3-5+ years in enablement, product operations, business analysis, or program/project management
- Bachelor’s degree in Business, Communications, Analytics, Information Systems, a related field, or equivalent.
- Experience turning VOC into requirements or solutions
- Experience building enablement materials, training content, or communications
- Experience with CRM, dashboards, or operational systems
Preferred:
- Experience supporting sales, customer success, or agency operations
- Experience with LMS platforms or product adoption programs
- Familiarity with Agile methodologies
- Experience in healthcare, insurance, or regulated industries
Skills & Competencies
- Analytical & systems thinking
- Requirements writing / product operations
- Structured communication + content creation
- Ability to translate complex problems into simple narratives
- Strong cross-functional influence
- Familiarity with CRM tools, BI dashboards, or product lifecycle systems
- High ownership, precision, and follow-through
Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal.
If you have a need that requires accommodation, please let us know here.
Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.