Job Description
Job Description
Director of Operations Management – ABA Centers of America (Corporate HQ)
Downtown Fort Lauderdale, FL HQ – In-Office
Who We Are
We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.
Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.
Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.
Our Origin Story
ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.
Recognition & Awards
Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:
- Inc. 5000 – 5th Fastest-Growing Private Company in America.
- Financial Times – #1 on "The Americas' Fastest Growing Companies".
- EY Entrepreneur Of The Year® U.S. Overall.
- South Florida Business Journal’s Top 100 Companies.
- Florida Trend Magazine's 500 Most Influential Business Leaders.
- Inc. Best in Business, Health Services.
About the Role
The Director, Operations Management is responsible for overseeing and optimizing day-to-day operational functions related to insurance processes, client authorizations and appeals, and discharge coordination and management. The role ensures operational efficiency, regulatory compliance, and high-quality service delivery while supporting organizational growth and financial stability.
Key Responsibilities
- Direct and manage daily business operations related to insurance authorizations, reviews, appeals, and internal billing processes including Early Codes/Temporary Auths, Loss of Insurance, and Excess Utilization of Codes
- Develop, implement, and continuously improve operational workflows to enhance efficiency, accuracy, and compliance
- Establish and monitor operational effectiveness through performance metrics, dashboards, and reporting processes to identify operational improvements
- Oversee discharge planning processes and collaborate with center teams to align discharge timing with organizational and client needs
- Support regional teams through data analysis to identify and resolve barriers to discharge
Requirements
Qualifications
- Bachelor’s Degree Required
- Master’s Degree Preferred
- 7+ years of related work experience in business operations, project management, performance/process management, and/or data analytics
- Mission-driven mindset, with a strong desire to contribute to an organization making a meaningful impact.
Benefits
- 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Medical, dental, vision, long-term disability, and life insurance.
- Generous 401(k) with up to 6% employer match.
About ABA Centers of America
ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.
Join our mission and help build the future with purpose!
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.