Job Description
Job DescriptionPrimary Job Duties :
● Promote, work, and act in a manner consistent with the mission of the restaurant.
● Warmly and graciously greet all guests and seat them at tables or in waiting areas.
● Open the front door for guests entering or leaving the restaurant when possible.
● Provide guests with menus and inform them of their server’s name upon seating.
● Record guest names and the number of people in party and provide guests with estimated waiting time when
immediate seating is limited.
● Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate
number of seatings.
● Locate waiting parties when tables become available.
● Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make
conversation.
● Answer telephone calls and respond to inquiries or transfer calls.
● Receive and record guests' dining reservations.
● Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are
handled properly, and customers' concerns are addressed.
● Inspect dining and serving areas to ensure cleanliness and proper setup.
● Inform guests of establishment specialties and features.
● Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
● Direct guests to coat rooms and waiting areas such as lounges.
● Relay messages to servers and bussers as needed.
● Thank guests as they leave and invite them to return.
● Attend all scheduled employee meetings and offer suggestions for improvement.
● Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the
restaurant.
● Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
SupplementalActivities & Responsibilities
● Take and prepare to-go orders.
● Operate cash registers to accept payments for food and beverages.
● Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous
service.
● Assist with preparing and serving food and beverages.
Tools & Technology
● Cash registers, Point-of-sale terminals, POS software, and workstations
● Credit card processing machines
● Personal computers, tablets, smart phones and/or handheld devices
● Software - Office suite, web-based applications, etc.
● Special purpose telephones
● Calendar and scheduling software
● Table management or reservation software
● Carbonated and non-carbonated beverage dispenser
● Commercial use coffee or iced tea makers