Job Description
Job Description
Senior Manager, Community EngagementWe have an exciting opportunity for a Senior Manager, Community Engagement with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.
We’re looking for a Senior Manager, Community Engagement to support Adobe Experience Cloud’s customer communities in a 6-month contract role. Covering for the Head of Community engagement while on leave, this role will be focused on delivering short-term impact by ensuring ongoing operational excellence and advancing execution of key programs and initiatives.
In this interim leadership role, you’ll guide ongoing execution of our global digital community strategy and ensure a meaningful, high-quality experience for community members. You’ll support a team of community managers while driving execution of strategic innovation initiatives and key operational programs aligned to the team’s FY25 H2 goals. The role involves managing cross-functional collaboration and stakeholder alignment, all with a thoughtful, community-first approach.
The ideal candidate brings deep experience in community building, strong program management skills, and a steady, collaborative working style. You’ll serve as the connective tissue between team operations and strategic program delivery, with a strong focus on execution, collaboration, and measurable outcomes.
This role reports to the Director of Customer Engagement and requires flexibility to collaborate with team members based in India, which will be reflected in working hours.
Responsibilities:
- Oversee, support, and coach our Community Management team, focused on driving engagement across Adobe Experience Cloud product communities
- Partner with the Senior Manager, Community Management to drive team operational and KPI success, remove blockers as needed, and provide overall leadership support
- Ensure community manager’s delivery of day-to-day responsibilities focusing on GTM alignment & product team partnerships, engagement and community growth, community operations and moderation
- Monitor KPIs (e.g., response rates, solve rate, engagement rates), and ensure community strategies are on track
- Leverage Khoros reporting to monitor team performance and identify areas for improvement and added focus.
kills and Experience:
- 5+ years of experience in B2B SaaS community management, customer marketing, or customer success
- 3+ years of team leadership experience
- 3+ years of program management experience
- Experience with Khoros or similar community platforms
- Strong operational and organizational skills-you can juggle multiple priorities and keep others aligned
- Experience working cross-functionally with product, support, and marketing teams to drive alignment
- A data-driven mindset-comfortable reviewing KPIs and making process improvements
- Familiarity with Adobe Experience Cloud products is a strong plus.
- Lead execution of the community roadmap & strategy in partnership with Experience League Communities product management and other internal stakeholders
- Drive innovation and operations program planning with the Senior Community Manager, Innovation & Operations, set clear milestones, and maintain momentum across multiple community initiatives
- Partner with the community Product Management team to deliver on key community platform roadmap initiatives and milestones
- Track program outcomes and metrics, surface quarterly insights on Community performance
- Manage community team budget, ensuring strategic allocation of resources align to the growth, engagement, and operation of community programs
- Identify areas where Community is driving business impact – test & explore metrics for ROI measurement.
Compensation:
- Up to $74.65 per hour.
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