Job Description
Job Description
Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.
Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Clinical Assistant/Scheduler to join our award-winning team.
Key Responsibilities
- Receive, track, and ensure timely processing of all VA consults and referrals.
- Conduct welcome calls with patients to introduce services and confirm readiness for care.
- Follow up on Request for Services (RFS) forms to ensure timely return and completion.
- Audit patient charts to confirm accuracy of physician information, orders, and required documents prior to admission.
- Monitor and track VA patients admitted to hospitals, providing timely updates to the branch and care teams.
- Facilitate resumption of care (ROC) by coordinating with branch staff and field sales representatives on pending discharges and orders.
- Manage and track orders, including new referrals, ROC orders, additional orders, and hospital hold documentation.
- Coordinate and monitor labs, IV therapy, and DME (durable medical equipment) requests to ensure continuity of care.
- Communicate with clinicians and operations staff to resolve missing or incomplete documentation and support timely admissions.
- Partner with field sales representatives assigned to VAMCs to identify and resolve referral barriers.
- Provide regular updates to branches on patient status, expiring authorizations, and additional documentation needs.
- Attend sales/marketing and VA-focused meetings as required to support collaboration and alignment.
- Ensure that all activities comply with HIPAA, agency policies, and regulatory compliance requirements.
- Support the Agency’s QAPI (Quality Assurance and Performance Improvement) initiatives through active participation and timely reporting.
- Maintain acute awareness of patient rights, infection prevention standards, and reporting requirements for suspected abuse or neglect.
Qualifications
- Strong interpersonal and relationship-building skills with the ability to collaborate across sales, operations, and clinical teams.
- Excellent organizational and multi-tasking abilities, with high attention to detail.
- Problem-solving mindset with the ability to identify gaps in referral and admission processes.
- Proficient in written and oral communication.
- Professional appearance, behavior, and commitment to service excellence.
- EMR experience (Kantime and WellSky preferred).
Why Choose Pinnacle?
- Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
- Growth & Stability: Over two decades as Florida’s largest home health agency.
- Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
- Competitive Benefits & Perks: Including Daily Pay (work today, get paid tomorrow!) and an employee referral program where you can earn rewards.
- Recognized Excellence: Ranked as a USA Today Top Workplace.
- Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.
Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.
Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!