Job Description
Job Description
Position Summary
The Relocation Consultant plays a key role in generating new business, building customer relationships, and ensuring accurate move estimates. This position requires a professional, customer‑centric individual who can work independently, communicate effectively, and represent First Class Moving Systems in the community.
Essential Functions and Responsibilities:
- Actively manage new and existing leads resulting in booking appointments and sales
- Live meetings with customers focusing on estimating, pricing, and brand differentiation resulting in closing the sale
- Follow up effectively with potential customers to maintain a high closing ratio
- Prospecting and intensive networking to identify and develop new business
- Conduct in-home and virtual surveys to assess the scope of household goods moves.
- Advise customers on the move process, service options, policies, and expectations.
- Deliver accurate and timely estimates based on company pricing tools.
- Follow up with all leads in a timely and professional manner.
- Network within the local community and business groups to generate new business.
- Secure self-generated appointments and maintain a healthy sales pipeline.
Operational Communication
- Clearly communicate customer needs, special requirements, and expectations to Move Coordinators and operations staff.
- Assist in resolving service issues, including those that may arise after normal business hours.
- Partner with Move Coordinators on problem‑solving and customer satisfaction.
Administrative Responsibilities
- Maintain and update the sales lead system, CRM, and personal sales calendar.
- Keep the iPad pricing app and other estimating tools updated.
- Complete all required documentation accurately and on time.
- Travel regularly within the assigned sales territory.
Qualifications:
- Work experience in the moving industry, real estate, or outside sales beneficial
- Associate’s or Bachelor’s degree preferred
- Highly effective communication skills, both written and verbal
- Demonstrated customer service, interpersonal, and negotiation skills.
- Ability to work independently and manage multiple leads.
- Willingness to occasionally work outside normal business hours.
- Understanding of contracts, pricing structures, and service agreements.
- Comfortable using tablets, mobile apps, CRM systems, and basic computer applications.
- Valid driver’s license and insurability under company requirements.
Preferred:
- Bachelor’s degree in business, communications, marketing, or related field.
- Experience in relocation, logistics, transportation, or moving industry.
- Familiarity with tariffs, pricing strategies, or estimating tools.