Job Description
Job DescriptionWe are looking for a dedicated AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This Contract to permanent position involves managing customer accounts, ensuring timely collection of overdue invoices, and minimizing credit risks while maintaining excellent relationships with internal and external stakeholders. The ideal candidate will bring strong problem-solving skills, attention to detail, and a commitment to achieving corporate goals.
Responsibilities:
• Monitor assigned customer accounts and follow up promptly on overdue invoices.
• Investigate and resolve customer disputes, queries, and complaints efficiently.
• Respond to inquiries from internal teams and external customers in a timely manner.
• Collaborate daily with Customer Service and Sales teams to address account-related issues.
• Develop and maintain positive relationships with key customers to facilitate smooth collections.
• Maintain accurate documentation of customer files and collection activities within designated tools.
• Identify potential credit risks and escalate uncollectable accounts to management.
• Review customer accounts daily to make informed decisions about releasing orders on hold.
• Monitor credit limits and payment terms, recommending adjustments as necessary.
• Support management with administrative tasks, ad-hoc reports, and process improvement initiatives.• Strong customer service skills with a focus on building positive relationships.
• Excellent oral and written communication abilities.
• Proven ability to work collaboratively as part of a team.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office tools, including Outlook, Excel, and Word.
• Ability to manage competing priorities and perform under pressure.
• Minimum of three years of relevant experience in customer service or credit and collections.
• High school diploma required; Associate’s degree preferred.