Personal Insurance Customer Service Representative

Job Description

Job Description

Professional Insurance Services has been a trusted name in the community for over 20 years. Located in a fast-paced environment, our agency boasts a dedicated team of 16 employees who specialize in both commercial and personal lines of insurance. We are deeply committed to community involvement, participating in Relay for Life every year as well as organizing food and hygiene drives. Our culture is built on teamwork, with quarterly rewards such as Tampa Bay Rays games, hibachi dinners, mental health days, holiday events, and escape room challenges. Our employees enjoy a supportive and collaborative work environment, with many team members having been with us for over a decade.

We are seeking a dedicated and detail-oriented Personal Insurance Customer Service Representative to join our growing team. This role offers a competitive base pay dependent on experience. As a Personal Insurance Customer Service Representative, you will play a crucial role in providing exceptional service to our clients, ensuring their insurance needs are met with professionalism and efficiency.

At Professional Insurance Services, our employees feel like part of a family and appreciate being part of an organization that genuinely wants the best for them. If you are looking for a rewarding career in a supportive and dynamic environment, Apply Today to join our team.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Growth Opportunities

Evenings Off

Weekends Off

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Performance Bonuses

Professional Work Environment

Team Building Activities

Equipment Provided

Personal Workspace

Active Community Involvement

Monday - Friday (8:30am - 5pm) Work Schedule

Responsibilities

• Handle home and auto endorsements efficiently.
• Process payments and manage mortgagee changes accurately.
• Answer phone calls and assist clients with their inquiries.
• Manage cancellation requests and ensure client satisfaction.
• Maintain and update client information as needed.

Requirements

• 4-40 insurance license is required to start.
• Have at least 1 year of insurance experience.
• Experience with Applied Epic, QuoteRUSH, and EZLynx is a plus.
• Demonstrate strong attention to detail and the ability to multitask.
• Exhibit excellent written and verbal communication skills.
• Maintain professional phone and office etiquette.
• Showcase great time management skills.
• Be a team player who can collaborate effectively with colleagues.