Call Center Representative - Bilingual preferred(English/Spanish)
Job Description
Job Description
Overview
CTG is seeking a Call Center Representative (bilingual preferred) with at least 1 year of call center experience to join our client’s Orlando team. If you enjoy fast-paced environments, solving customer issues over the phone, and helping people in both English and Spanish, this role is for you.
Location: Orlando, FL
Duration: contract to hire
Salary: $17.00 hourly (benefits to start at time of conversion)
Schedule:
-
Monday – Friday: 10:30 AM – 7:00 PM
-
Every other Saturday: 8:30 AM – 5:00 PM
What You’ll Do:
-
Handle inbound and outbound calls, providing top-notch customer service in English and Spanish.
-
Listen actively to customer concerns and resolve issues following company policies and Standard Operating Procedures (SOPs).
-
Maintain accurate records of calls, transactions, account changes, and customer feedback.
-
Process account updates, payments, and recurring payment setups.
-
Provide updates on products, services, orders, or investigations.
-
Review vehicle passage images and process Penalty Charge Notices, Appeals, and Representations.
-
Escalate unresolved issues to the appropriate team members.
-
Meet or exceed team Key Performance Indicators (KPIs).
-
Support the team with other duties as needed.
What You Bring:
-
Minimum 1 year of call center experience
-
Fluency in English and Spanish (verbal and written)
-
Excellent communication and active listening skills
-
Comfortable using computers, including Microsoft Office
-
Ability to adapt, collaborate, and stay results-driven in a fast-paced environment
Education:
-
High School Diploma or GED required
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Laura Dominguez at laura.dominguez@ctg.com Kindly forward this to any other interested parties. Thank you!