Job Description
Job DescriptionDescription:
We are seeking a Service Sales Assistant that provides high-level administrative and operational support to Sales Development Managers and Strategic Account Development Managers. This role ensures smooth communication, coordination, and execution of tasks across internal departments and external clients. The assistant acts as an extension of the Service Sales and SDM/SADM team, managing communications, preparing materials, helping resolve issues, and facilitating seamless project and service workflows.
Communication & Correspondence Support
- Monitor email inboxes of assigned SDMs/SADMs and draft, prepare, or respond to messages as needed.
- Make and receive phone calls on behalf of managers, ensuring timely and professional communication.
- Serve as a liaison between sales leadership, clients, and internal teams.
Problem Solving
- Assist in addressing and resolving issues involving internal departments (e.g., scheduling, service, installation teams).
- Support escalation processes involving client or vendor issues, coordinating communication and next steps to maintain positive relationships.
Proposal & Documentation Preparation
- Prepare sales proposals, quotes, and related documents for review and delivery.
- Build and maintain handoff folders, ensuring completeness and accuracy for downstream teams.
- Organize and prepare travel arrangements and logistics for SDMs/SADMs.
Client Support & Data Retrieval
- Retrieve and provide requested documentation for clients, including service dates, reports, invoices, and scheduling confirmations.
- Coordinate with internal schedulers to forecast and confirm upcoming service calls and project timelines.
- Work with monitoring and installation teams to confirm installation dates, changes, and job completion statuses.
Operational Coordination
- Assist in managing task follow-up and ensuring timely completion of assigned activities.
- Maintain accurate records within CRM or internal systems.
- Support special projects, service initiatives, or client-focused tasks as assigned.
Requirements:
Training and Certification Requirements:
- Strong communication skills.
- Excellent organizational abilities.
- Professional phone etiquette.
- Ability to handle sensitive information with discretion.
- Problem solving skills.
- Proficiency in Microsoft Office, Google Workspace, and CRM tools.
- Strong attention to detail.
Preferred Qualifications:
- Experience in sales support or administrative assistance.
- Familiarity with scheduling systems or project coordination.
- Exposure to vendor or client management.
Working Conditions & Expectations:
- Ability to work in a fast-paced environment.
- Reliability in managing communications.
- Collaborative mindset.
What We Offer:
- Paid time off (PTO) and holidays.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Short term and long-term disability.
- 401(k) matching.
- Employer funded life insurance.
- Opportunities for professional development and growth.
- Employee Referral Program.
About Us:
At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.
DynaFire is an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.