Job Description
Job Description
Job Title: Commercial or Personal Lines Customer Service Representative (Bilingual – English/Spanish)
Job Type: Full-Time
Job Description:
We are seeking an experienced Commercial or Personal Lines Customer Service Representative to join our growing team. The ideal candidate is detail-oriented, highly organized, and customer-focused, with strong communication skills in both English and Spanish.
Responsibilities:
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Provide daily service and support for commercial or personal lines accounts
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Assist with policy changes, endorsements, renewals, and certificates of insurance
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Communicate professionally with clients, carriers, and internal team members
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Maintain accurate and timely documentation in agency management systems - EPIC
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Manage multiple priorities while meeting deadlines
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Deliver excellent customer service with attention to detail
Qualifications:
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220 or 440 License (required)
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Minimum 2 years of experience in commercial or personal lines insurance customer service
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Strong written and verbal communication skills
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Bilingual in English and Spanish (required)
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Excellent time management and organizational skills
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Ability to work independently and as part of a team
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Proficiency with standard office and insurance-related software
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Supportive and professional work environment