Job Description
Job DescriptionDescription:
Customer Experience Team– Call Center Champion
Location: Boca Raton | Full-Time | Onsite| $20.00/hr
Not your average call center job. Not even close.
Proforce Pest is hiring Customer Experience Specialists (CES) to join our growing corporate team in Boca Raton. This is a fast-paced, high-energy role where you’ll help customers, solve problems, and protect the business by driving strong retention outcomes.
If you have a retention, sales, or account management background, you’ll feel right at home here - and you’ll have real opportunity to earn.
Why This Role Stands Out
A modern workplace built for performance
This is not a cramped, outdated call center. Our corporate facility is designed for comfort, teamwork, and results.
You’ll get:
- State-of-the-art technology and tools
- A full workstation setup with 3 monitors
- Company-provided snacks and drinks
- Fun outings and team events
- A supportive team culture built on accountability and winning together
What You’ll Do
This role is a mix of customer service, retention, and business-minded decision-making. You’ll:
- Handle high-volume inbound calls from customers
- Assist with scheduling, service questions, and account concerns
- De-escalate issues and retain customers whenever possible
- Use strong communication and problem-solving skills to find solutions
- Balance customer satisfaction with the best interest of the business
- Document interactions clearly and accurately
- Work toward performance goals while delivering quality support
Who Thrives Here
You’ll do great in this role if you:
- Have experience in retention, sales, customer success, or call center support
- Can confidently overcome objections while staying professional and empathetic
- Know how to keep customers happy without giving away the farm
- Are comfortable working in a high-volume environment with goals and metrics
- Bring a positive attitude, strong work ethic, and team-first mindset
- Retention and sales backgrounds are strongly encouraged to apply.
Location & Schedule
In-office role at our Boca Raton corporate location
Full-time, consistent scheduling
Requirements:
What You Bring to the Table: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. )
- High school diploma or GED (we love grads!).
- Call center or customer service experience? Huge plus.
- Natural communicator with a knack for empathy and active listening.
- Quick thinker with calm confidence—even in high-stress calls.
- Tech-savvy with CRMs and digital tools (FieldRoutes knowledge = bonus points).
- Multilingual? Pest-savvy? Even better.
Compensation + Benefits That Actually Matter
Competitive base pay + real earning potential
- Starting pay: $20/hour
- Uncapped bonus & incentives
- Top performers earn up to $24,000/year ABOVE base pay
Benefits you’ll actually use
- Excellent benefits package with a large company contribution
- A workplace culture that values teamwork, growth, and fun while hitting goals
Ready to Join a Team That Wins Together?
If you’re looking for a role where your performance is recognized, your earning potential is real, and your workplace culture is unmatched - apply today.
Equal Employment Opportunity:
ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.