Job Description
Job DescriptionBenefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Training & development
Role Overview
We are seeking a detail-oriented Technical Logistics & Fulfillment Specialist to manage the end-to-end delivery lifecycle of our products. This role combines warehouse logistics (pick, pack, ship) with hands-on technical fulfillment, including hardware configuration, firmware updates, and basic troubleshooting.
This position carries direct responsibility for warehouse organization, cleanliness, and periodic monthly physical inventory counts. The role is physically manageable, involving light lifting, and does not require forklift operation.
The ideal candidate is organized, technically curious, and takes pride in accuracy, accountability, and maintaining an efficient, well-run workspace.
Key Responsibilities
Technical Fulfillment
- Assemble, configure, and prepare hardware according to customer specifications
- Perform firmware updates, patches, and basic troubleshooting on devices
- Validate system configurations prior to shipment to ensure customer readiness
Warehouse Operations & Inventory Control
- Pick, pack, and ship customer orders accurately and efficiently
- Maintain 100% accurate inventory records through ERP updates and audits
- Perform periodic monthly physical inventory counts and reconcile discrepancies
- Receive, inspect, and properly log incoming inventory
- Ensure correct labeling, storage, and handling of all products
Logistics Coordination
- Manage domestic and international shipments
- Prepare shipping documentation and support customs compliance for imports
- Coordinate with vendors, carriers, and internal teams to ensure on-time delivery
Quality Control
- Inspect incoming and outgoing products for quality, completeness, and functionality
- Identify and resolve defects, shortages, or discrepancies prior to shipment
Facility Care & Organization
- Maintain a clean, organized, and safe warehouse and work environment at all times
- Ensure shelves, tools, equipment, and workstations are properly maintained
- Proactively identify and implement process or organization improvements
Qualifications
Experience
- 2 - 3 years of experience in logistics, warehouse operations, technical support, or a related role
Technical Skills
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Experience with Zoho CRM or similar ERP/inventory systems preferred
- Comfortable working with hardware, firmware, and basic technical diagnostics
Physical Requirements
- Ability to lift and carry boxes weighing up to 30 lbs
- Ability to remain active and on your feet throughout the workday
Personal Attributes
- Highly detail-oriented with strong organizational skills
- Proactive self-starter who takes ownership of responsibilities
- Strong problem-solving skills and accountability mindset
Education
- Associate degree from an accredited college or equivalent relevant work experience