Branch General Manager - Commercial Security and Access Control
Job Description
Job Description
Branch General Manager – Commercial Security and Access Control
SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.
Job Summary: The Branch General Manager – Tampa will lead and manage day-to-day operations for our Tampa integrated systems team, overseeing installation and servicing in commercial settings. In addition to managing and maintaining relationships with clients and key stakeholders, this role will ensure that all systems, personnel, and resources are efficiently coordinated to provide effective integrated systems, while driving positive culture change within the branch to align with corporate values and goals.
Duties and Responsibilities:
- Coordinate with commercial clients, project managers, contractors, and other stakeholders to understand project requirements and expectations.
- Lead and manage the operations team, including installation technicians, service technicians, and support staff, ensuring achievement of service targets and performance metrics.
- Drive efforts to maximize branch profitability through effective operational oversight, cost control, team performance management, and implementing strategies that improve financial performance.
- Prepare and manage operations budget. Monitor expenses and implement cost-control measures. Analyze financial reports to identify areas for improvement and growth.
- Manage the scheduling and dispatching of service technicians for routine maintenance and emergency repairs, ensuring a timely response to clients and an efficient resolution of issues.
- Oversee installation and service operations to meet company and industry standards, ensuring customer satisfaction and addressing concerns promptly, while managing work in progress to achieve revenue forecasts.
- Manage inventory and daily parts assignments while building and maintaining relationships with clients and vendors.
- Develop, implement, and monitor operational policies and quality assurance programs to ensure efficient and high-quality service delivery.
- Conduct regular audits and inspections to ensure compliance with industry standards, codes, and regulations, and to address potential issues.
- Collaborate with other departments to ensure smooth operations, employee relations, and customer experiences.
- Lead cultural transformation at the branch, fostering alignment with corporate values, goals, and standards to drive consistent performance and engagement.
- Foster a positive and motivated team culture, promoting collaboration and innovation.
- Recruit, hire, and train new staff, while providing timely and constructive performance evaluations.
- Ensure a safe and organized work environment by promoting safety practices and overseeing technicians to maintain clean, hazard-free job sites
- Perform additional duties as required to support business needs.
Requirements:
- Bachelor’s Degree or equivalent experience in Business Administration, Engineering, or a related field.
- Minimum of 5 years’ commercial integrated security operations experience.
- Requires supervisory or leadership experience, including managing employees and subcontractors, building strong relationships with team members and vendors, and driving a culture shift within the branch.
- Skilled with MS Office suite. Experience with Salesforce is a plus.
- Strong financial acumen and budget management experience.
- Efficiently manage and prioritize multiple projects simultaneously while sustaining high performance.
- Collaborative team player who places a high priority on internal and external customer service.
- Strong communication, interpersonal, problem-solving, and decision-making skills.
- Pass a drug screen and background check.
- Valid driver's license with a driving record that meets insurance requirements.
- Proof of personal vehicle insurance to include automobile liability and property damage coverage.
- Reliable transportation.
Physical Requirements:
- Work indoors and outdoors in varying weather conditions.
- Remain stationary at a desk, standing, and moving from place to place for prolonged periods.
- Move equipment and materials up to 25 pounds.
- Observe details at close range.
- Handle products, take notes, operate technology, and present information.
- Read documents and presentations using electronic devices and hard copy materials while interacting with others.
- Exchange accurate information in person, over the phone, in writing, and electronically.
- Communicate clearly and articulately for presentations and interpersonal interactions so others will understand.
- Drive to work, client sites, and as business needs require.
- Navigate uneven or slippery surfaces or both.
- Safely ascend and descend stairs and ladders as needed.
- Bend, kneel, crouch, and reach for extended periods.
Job Type: Full-time, exempt
Work/Base Location: West Palm Beach, FL (Lake Park)
Work Hours/Availability: Core hours are 7 AM – 4 PM. Must have the ability to work outside of these hours to support business needs.
Travel: 35%
Benefits:
- Competitive salary and performance-based incentives
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with match
- Paid time off and holidays
- Travel expenses covered
- Opportunities for professional development and career growth
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
SafeTouch is a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the National Association of Investment Companies (NAIC).
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