Job Description
Job Description
Job Title:Sales Coordinator
Department: Sales
Reports To: General Manager
FLSA Status:Non-Exempt
SUMMARY:
The Sales Coordinator will support and assist Sales and Catering department in managing and maintaining corporate, group and catering business. This position is designed to provide the highest level of customer satisfaction and support to external clients and internal partners. This position serves as liaison between the Sales and Catering team members, the Event Management team, and other departments at the hotel.
RESPONSIBILITIES:
- Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers.
- Endeavor to deliver clear and concise communique that is representative of the company’s values via all avenues of communication.
- Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
- Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
- Complete or assist with various aspects of pre-event, main event, and post-event details.
- As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
- Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.).
- Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
- Endeavor to work in a unified and collaborative way that fosters teamwork and embodies an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
- Consistently attain sales activity goals and individual revenue goals including but not limited to proactive and reactive calls, tours and appointments required for this position.
- Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.
QUALIFICATIONS:
- Minimum 1 year of experience in a Sales, Customer Services, or other entry-level role in a sales and marketing.
- Flexible availability, including weekends, evenings, and holidays.
- Physical ability to stand for long hours.
- Friendly, responsible, and punctual.
- Customer Services Oriented.
- Excellent communication skills.
- Ability to multi-task.
- Attention to detail, cleanliness, and safety.
EDUCATION:
- High School degree, GED or Equivalent.
LANGUAGE SKILLS:
- Excellent verbal and written communication skills in English and Spanish (preferred).
REASONING ABILITY:
- Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
- Ability to work well under pressure and respond quickly and effectively to emergencies.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Standing for prolonged periods.
- Must be able to lift up to 15 pounds at times.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.
The candidate for this position is an at-will employee and subject to termination with or without cause or notice.
Name: _____________________
Signature: _____________________
Date:__________________________