Job Description
Regional Manager – Hotel Operations
Industry: Hospitality | Hotel Management | Operations
Location: West Palm Beach, FL (South Florida Region)
Status: Full-Time | Salary Commensurate with Experience
Overview
A leading West Palm Beach-based hotel management company overseeing six properties with a total of 1,000 rooms throughout South Florida is seeking a highly motivated and experienced Regional Manager. This role requires a hands-on, results-driven professional who thrives in a dynamic environment, demonstrates strong leadership, and delivers measurable results.
The Regional Manager will be responsible for the overall performance, profitability, and operational excellence of all assigned hotels. This includes ensuring brand compliance, maintaining guest satisfaction, maximizing financial results, and fostering a culture of accountability and service excellence. The ideal candidate is resilient, detail-oriented, innovative, and a self-starter capable of inspiring teams to achieve consistent success across multiple properties.
Key Responsibilities
Operational Leadership
- Oversee the daily operations of six hotels across South Florida, ensuring consistent adherence to company standards and brand expectations.
- Provide hands-on leadership and direction to property-level General Managers, supporting them in achieving operational, financial, and guest service goals.
- Conduct regular property visits to review performance, assess opportunities, and ensure compliance with safety and quality standards.
- Develop and implement operational strategies that improve efficiency, service delivery, and profitability across the region.
- Monitor key performance indicators (KPI), including occupancy, ADR, RevPAR, guest satisfaction scores, and labor costs.
Financial Management
- Lead annual budgeting, forecasting, and financial planning for all managed properties.
- Review and analyze monthly financial statements, identifying trends and implementing corrective actions when needed.
- Ensure cost control measures and purchasing protocols are properly followed to protect profitability.
- Work closely with accounting and ownership to report on revenue performance, cash flow, and variance explanations.
- Identify opportunities for operational improvement and revenue optimization within each property.
Team Development & Leadership
- Recruit, mentor, and develop General Managers and department heads to strengthen leadership across all hotels.
- Build a culture of teamwork, accountability, and empowerment, ensuring clear communication and high employee engagement.
- Conduct performance evaluations and create individualized development plans for management staff.
- Facilitate regular leadership meetings and provide guidance on policies, training, and guest service standards.
Guest Experience & Brand Compliance
- Ensure all properties maintain exceptional guest satisfaction by promoting service excellence and responsiveness.
- Conduct operational and brand audits to ensure each hotel adheres to company, brand, and legal requirements.
- Oversee guest feedback processes, ensuring prompt response to complaints and implementation of improvement initiatives.
- Drive brand consistency and identity across all hotel operations.
Strategic Planning & Innovation
- Collaborate with ownership and executive leadership to develop long-term growth strategies for the region.
- Identify market trends and implement innovative programs that enhance revenue and guest engagement.
- Oversee capital improvement projects, renovations, and new openings, ensuring timely and cost-effective completion.
- Evaluate new technology, systems, and processes to improve efficiency and competitive advantage.
Compliance & Risk Management
- Ensure full compliance with federal, state, and local regulations, including labor laws and safety standards.
- Oversee preventive maintenance programs and risk management initiatives.
- Maintain accurate and timely operational documentation, reports, and audits.
Qualifications
- Minimum of 8–10 years of progressive experience in hotel management, with at least 3 years in a regional or multi-property leadership role.
- Strong knowledge of hotel operations, financial management, and brand compliance.
- Demonstrated ability to lead, coach, and develop diverse teams across multiple locations.
- Proficient in financial reporting, forecasting, and performance analytics.
- Excellent communication, interpersonal, and organizational skills.
- Must be highly detail-oriented, innovative, resilient, and a self-starter with a hands-on leadership style.
- Proficiency with hotel management systems such as Opera, PMS, or similar platforms; advanced Excel skills preferred.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field required; MBA or equivalent experience preferred.
Compensation & Benefits
- Competitive salary commensurate with experience.
- Performance-based incentives and annual bonuses.
- Health, dental, and vision insurance options.
- Paid time off, holidays, and travel reimbursements.
- Professional development and advancement opportunities.
Ideal Candidate Profile
The ideal candidate is an accomplished hospitality professional who combines strategic vision with operational precision. They are resilient under pressure, driven by excellence, and capable of leading large, diverse teams across multiple hotels. With a deep understanding of financials, guest experience, and operational excellence, this individual will drive consistent success across all South Florida properties while maintaining a culture of integrity, innovation, and collaboration.
Equal Employment Opportunity Statement
We are an equal opportunity employer and value diversity at every level of the organization. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.