Job Description
Job Description
The Office Assistant serves as the first point of contact for clients, visitors, and team members, representing Amerant Bank with professionalism and courtesy. This role is crucial in creating a welcoming and secure environment while supporting daily administrative operations that contribute to the office's overall efficiency.
Duties and responsibilities include:
- Greet clients, visitors, and employees with professionalism and courtesy.
- Answer and direct incoming calls using a multi-line phone system or Teams.
- Manage appointment scheduling and visitor logs.
- Maintain the reception area’s and conference rooms' cleanliness and organization.
- Handle incoming and outgoing mail and deliveries.
- Assist with administrative tasks such as data entry, filing, and document preparation.
- Coordinate with internal departments to support client services and operations.
- Uphold confidentiality and security protocols in handling sensitive information.
- Order and manage office supplies and inventory.
- Monitor access to the facility and ensure compliance with visitor policies.
- Provide support to executive(s), teams, departments, Board Members, and guests as needed.
- Handle printing, faxing, mail/overnight packages, copying, filing, and email/messages.
- Manage and expedite tasks, channel phone calls, and requests appropriately.
- Assist with events, including meetings and special functions.
- Support the Senior Executive Administrative Assistant and Executive Assistant and Office Administrators with various tasks, as needed.
- Distribute correspondence, prioritize tasks, and ensure project follow-through.
- Assist with daily operations, supply management, workspace organization, and service coordination.
- Complete compliance training related to BSA, USA Patriot Act, OFAC, AML, and internal risk policies.
- Other duties as required.
Minimum Education and/or Certifications Requirements:
- High school diploma or GED required.
Minimum Work Experience Requirements:
- 1–2 years of experience in a receptionist or administrative role, preferably in a financial or professional services environment.
Technical and/or Other Essential Knowledge:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
This position is fully on-site in Plantation, not hybrid or remote eligible.