Job Description
Job DescriptionSalary: see offer for details
Order Resolution Specialist
CabinetParts.com | Pompano Beach, FL | $2024/hr | Full-time, On-site
About the Role
You'll own the resolution of order exceptions from start to finishsupplier delays, shipping issues, damaged items, and inventory discrepancies. This position requires independent problem-solving, clear communication, and persistence in chasing down answers across multiple systems and vendors.
This is not a call center position. You're solving operational problems, not reading scripts.
Responsibilities
- Investigate and resolve order exceptions including shipment delays, missing items, damaged goods, and tracking discrepancies
- Coordinate with suppliers, warehouses, and carriers to expedite resolutions
- Maintain accurate documentation of issues and resolutions
- Identify recurring problems and escalate patterns to management
- Communicate directly with customers when necessary to provide updates and solutions
Requirements
- 2+ years in e-commerce operations, order management, or fulfillment
- Ability to manage multiple open issues simultaneously without dropping threads
- Strong written communicationclear, concise, factual
- Comfortable working independently with minimal supervision
- Detail-oriented with strong organizational habits
We're Looking For
- Someone who genuinely enjoys solving problems
- Self-starters who track their own follow-ups
- People looking for stability, not a short-term stop
Compensation & Benefits
- $20$24/hour based on experience
- Medical, dental, and vision insurance
- IRA with company match
- Paid time off and holidays
- Employee discount
- MondayFriday schedule, no evenings or weekends
About CabinetParts.com
We're a specialty e-commerce company serving professional contractors and DIY customers in the cabinet hardware industry. Small team, low drama, direct impact on operations.