Job Description
Job Description
Bistro Delight in Miami, FL is looking for one customer service representative to join our team. Our ideal candidate is attentive, punctual, and engaged.
We have a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.
Responsibilities
- Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
- Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
- Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
- Acknowledge and address all customer inquiries on time.
- Attract potential customers by answering product and service questions. Suggest information about products and services.
- Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
- Suggest potential products and services to management by collecting customer information and analyzing customer needs.
- Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.
- Address any issues that may arise and escalate to management for their engagement and support.
- Handle other duties as needed.
Qualifications
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Strong written and verbal communication skills.
- Detail-oriented with the ability to line up and organize workflow.
- Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.
We are looking forward to receiving your application. Thank you.