Control Room Manager - PS MIA

Job Description

Job Description

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy. Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

Are you ready to be a part of something truly extraordinary? We’re defining a new category in luxury hospitality and are excited to introduce the PS experience at DFW in 2026. We’re building a team of passionate, driven hospitality professionals who’re excited to shape the future of luxury travel.

The Role: Control Room Manager - PS MIA

The Control Room Manager is responsible for leading and managing all Associates in the Control Room which is responsible for the daily coordination of all PS movements. The ideal candidate for this position is a motivated, team-orientated individual with the ability to successfully manage multiple activities while providing leadership and direction to the team of Member and Operations Associates and CR Admins.

This role reports directly to the Director of Operations - PS MIA

Responsibilities & Expectations 

• Assume a leadership role in the interviewing and hiring process for Control Room Associate and Control Room Admin.
• Oversees required compliance training for all Control Room Associates.
• Serve as a representative of the Control Room at PS MIA Leadership meetings.
• Facilitate One on One’s and developmental meetings with all Control Room Associates.
• Timecard approval and management for all Control Room Associate for each pay period.
• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with MIA Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, DFW PD, and other MIA organizations.
• Effectively manage relationships with third-party vendors when required.
• Ability to coach and deliver feedback for developmental purposes.
• Be approachable and have interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by The Managing Director or other PS Leadership

Requirements

• Minimum of three years' experience in a supervisory role within operations/logistics control, or dispatch centers.
• Ability to utilize Microsoft Office, specifically Outlook, Excel, and Word.
• Minimum education requirement of High school Diploma/GED.
• Pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.

Full Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses.
• Unlimited PTO.
• Monthly health & wellness and cell phone reimbursement.
• Paid training.
• Parental benefits 100% paid for up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.

This is a full-time, exempt position.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.