Job Description
Job DescriptionTitle: Service Coordinator, Global Services
Organization: Service & Aftermarket
Department: Global Services
Reports to: Service Manager
Main Tasks:
1st line customer contact point in the Autronica “24/7/365 Global Service operations”
Coordinate:
- Service requests from customers (shipowners, shipyards, internal AFS)
- Commissioning requests (Internal AFS, Shipyards)
- Enter all customer cases in Sales Force, with allocation to the responsible unit.
- Participate in daily handover meetings
- Elite customers special care (if appointed)
Responsibility & Authority
- Customer care by providing high quality on-site or remote services “worldwide”.
- Prioritize and coordinate the customer request for service and commissioning with the available network of AFS service engineers and Service Partners.
- Subcontract to Service Partners (with a valid Service Partner Agreement)
- Familiar with all Service Partner Agreements, and Customer agreements.
- Maintain and manage valid Service Agreements.
- Travel arrangements.
- Issue Purchase Orders (WO) to Service Suppliers.
- Prepare for invoicing to Service Administrator
- Coordination of service & commissioning activities towards sales and project departments.
- Authority to execute necessary actions to secure an effective operation of the Service Coordination function
Environment, health and safety requirements
- Contribute that all work carried out by own service engineers and/or subcontractors do not cause any harm to people or environment.
- Ensure to understand Autronica EHS Policies, Standards and Cardinal Rules and that Job Safety Analyses are carried out prior to execution of safety critical tasks.
- Immediately report any incidents or near-misses.
- Communicate EHS issues to employees periodically and maintain a high level of EHS awareness
Quality management requirements
- Understand the Autronica quality and ethical policies and standards.
- Follow Autronica standard work procedures.
- Have focus on continuous improvement. Contribute to motivate team members to propose improvement suggestions and follow up with them on implementation.
- Immediately report any quality deviations.
Competence requirements
Formal Criteria
- Basic Product knowledge
- Basic Financial understanding
- Fluent in English
Preferred experiences
- Global Business
- Maritime and/or POG Business
- Customer management
- JDE, SalesForce